Position Overview:
- This role is situated within the
Conference and Client Support Section (CCSS) of the Information and
Communication Technology Service (ICTS), a part of the Division of
Administrative Services (DAS) at the United Nations Office at Nairobi
(UNON). The selected candidate will directly report to the Chief of the
Conference and Client Support Section.
- As the Information Systems
Officer, the individual will assume a pivotal leadership role, guiding
strategic and operational initiatives to ensure the effective planning,
management, and execution of technical conference and meeting services
provided to UNON’s clientele, which includes Governments, UN agencies, and
other key partners.
Duties & Responsibilities
- Provide strategic and operational
leadership to Conference Facility technology, covering but not limited to:
Conference Management and Simultaneous Interpretation Systems (CMSI),
Remote Simultaneous Interpretation (RSI), Audio-Visual (AV) Distribution
and Control, AV Broadcasting and Recording Systems, Web Streaming, Video
Conferencing, Digital Signage, Conference Operations, Conference
Engineering and Maintenance.
- Develop cost proposals for
contractual services, oversee the technical evaluation of proposals
received and manage the contract service related to conference technology
and support.
- Plan for phased and minimal
upgrade of outdated AV and IT equipment in the existing conferencing
facility to have uninterrupted conferences to ensure customer satisfaction
until the new Conference Facility Capital project is implemented.
- Track and monitor AV and ICT
support requirements for upcoming conference support requirements against
both approved calendar and non-calendar meetings managed by the Division
of Conference Services (DCS). Monitor progress against plan, requirements,
quality measures, standard processes and take corrective actions when
required.
- Provide professional leadership
and work direction to assigned conference support team, and/or mentor and
supervise the work of new/junior officers, contract staff, etc.
- Propose policies, standards, and
operating procedures to contribute towards a managed end-to-end conference
technology support and ensure that compliance is maintained under his/her
area of responsibility.
- Manage, mentor, support and train
staff including recruiting temporary and permanent staff, managing and
maintaining rosters of temporary staff, conducting performance reviews,
demonstrating dynamic leadership and promoting a customer-focused
approach.
- Develop, implement and monitor
information standards and guidelines, including testing paradigms.
- Prepare technical and user
documentation for conferencing technology systems and interdependent
applications; prepare training material and detailed technical
presentations.
- Keep abreast of developments in
the field of conference technology, support and determine the need for
testing and evaluating new products and technologies; provide leadership
on introducing technological changes; prepare various technical reports.
- Collect and analyze data to
identify trends or patterns and provide insights through graphs, charts,
tables, and reports using data visualization methods to enable data-driven
planning, decision-making, presentation and reporting.
- Any other related duties that are
assigned by the Chief of the Section.
Requirements
Education:
- Advanced university degree
(Master’s degree or equivalent) in computer science, information systems,
mathematics, statistics, business management or related field is required.
- A first-level degree (Bachelor’s
degree or equivalent) in the specified fields of studies with two (2)
additional years of relevant work experience may be accepted in lieu of
the advanced university degree.
- Successful completion of both
degree and non-degree programs in data analytics, business analytics or
data science programs is desirable.
Work
Experience:
- A minimum of Five (5) years of
progressively responsible experience in planning, design, development,
operation and maintenance of large-scale Conference Management and
Simultaneous Interpretation (CMSI) systems with 1,500+ delegate positions
is required.
- Experience with Remote
Simultaneous Interpretation (RSI) platforms, AV Distribution and Control,
AV Broadcasting and Recording Systems, Web Streaming, Video Conferencing
& Digital Signage is desirable.
- AV experience in an international
organization is desirable.
- Two (2) years or more of
experience in data analytics or related area is desirable.
How To Apply