Job Title: Front Office Agent/ Cashier
Hiring Organization: Fairmont
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Hospitality
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/11/2024
We are
looking to grow our team and engage a highly motivated and passionate Front
Office Agent/Cashier who will work closely with the team to drive and deliver
on the Fairmont promise, turning moments into memories.
First impressions are everything! As a Front Office Agent, you will take care
of the guests from the moment they arrive through to their departure by
ensuring they have a memorable experience with us.
Responsibilities
- Reporting
to the Rooms Division Manager and Assistant Front Office Manager,
responsibilities and essential job functions include but are not limited
to the following:
- Consistently
offer professional, friendly and engaging service.
- Greet,
check in and settle guest accounts while ensuring all service standards
are followed
- Maintain
accurate records of daily transactions and cash handling, which includes
currency exchange and balancing a float
- Handle
guest requests, questions and concerns effectively and promptly
- Promote
a professional team environment
- Follow
department policies, procedures and service standards
- Performs
any and all other tasks assigned by management
- Upholds
the highest standard of internal and external customer service at all
times
- Take
initiative to add a personalized experience
- Proudly
promote the hotel facilities, looking for opportunities to enhance a
guest’s stay through up-selling
Qualifications
- Proficient
in the English Language (verbal & written), second language is an
asset
- Previous
experience and knowledge of Property Manager is an asset
- Required
knowledge of Windows’ Office Suite
- Must
be able to handle multiple tasks in a dynamic, fast-paced environment
- Ability
to focus attention on guest needs, remaining calm and courteous at all
times
- Strong
interpersonal and problem solving abilities
- Able
to stand for long periods, at least 8 hours per shift