Customer Service Executive Job in Kenya

 Job Title: Customer Service Executive

Hiring Organization: Calltronix Kenya Limited
Location – Locality: Nairobi
Location – Region: Kenya
Job Type: Full Time
Salary: KES Competitive
Date Posted: 03/11/2024

Exceptional service is the core of our business, and highly committed Customer Service Executives are critical to the delivery of our quality promise. A strong candidate should possess
excellent listening skills, the ability to understand a customer’s problem quickly, and be able to identify and recommend appropriate solutions. The candidate should have a clear and pleasant speaking voice and be very eloquent.

Some of the responsibilities include:

  • Manage a large number of Inbound and outbound calls in a timely manner to professionally take or cancel orders, provide information about products and services, or obtain details of customer complaints.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Identify customers’ needs, clarify information, research every issue, and provide solutions to achieve customer satisfaction.
  • Keep records of customers’ interactions, recording details of inquiries, complaints, and comments as well as actions taken. Process orders, forms, and applications.
  • Desirable Skills & Qualifications:

Minimum Qualification: Bachelors

  • Impressive telephone etiquette and excellent computer applications and keyboard skills with at least 60WPM.
  • Great verbal and written communication skills as well as the ability to work in a team.
  • Excellent interpersonal skills to be able to react effectively and calmly in emergencies and within strict guidelines.
  • Candidates should have the capability to maintain the trust of customers while maintaining customer confidentiality.
  • 2+ years’ experience working in a contact center but not mandatory.
  • A strong understanding of Contact Centre best practices

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