Job Title: Customer Service Executive
Hiring Organization: Calltronix
Kenya Limited
Location – Locality: Nairobi
Location – Region: Kenya
Industry:
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/11/2024
excellent listening skills, the ability to understand a customer’s problem quickly, and be able to identify and recommend appropriate solutions. The candidate should have a clear and pleasant speaking voice and be very eloquent.
Some of the responsibilities include:
- Manage
a large number of Inbound and outbound calls in a timely manner to
professionally take or cancel orders, provide information about products
and services, or obtain details of customer complaints.
- Refer
unresolved customer grievances or special requests to designated
departments for further investigation.
- Identify
customers’ needs, clarify information, research every issue, and provide
solutions to achieve customer satisfaction.
- Keep
records of customers’ interactions, recording details of inquiries,
complaints, and comments as well as actions taken. Process orders, forms,
and applications.
- Desirable
Skills & Qualifications:
Minimum
Qualification: Bachelors
- Impressive
telephone etiquette and excellent computer applications and keyboard
skills with at least 60WPM.
- Great
verbal and written communication skills as well as the ability to work in
a team.
- Excellent
interpersonal skills to be able to react effectively and calmly in
emergencies and within strict guidelines.
- Candidates
should have the capability to maintain the trust of customers while
maintaining customer confidentiality.
- 2+
years’ experience working in a contact center but not mandatory.
- A
strong understanding of Contact Centre best practices
