Duties and responsibilities:
- Managing large amounts of inbound calls in a timely manner
- Following current procedures when transferring a call to
another member of staff for specialist advice.
- Ensuring that customers are advised of alternative
communication methods.
- Identifying customers’ needs, clarifying information, and
providing solutions and/or alternatives
- Keep record of all calls received in our call center database
in a comprehensible way
- Meet personal/team qualitative and quantitative targets
- Dealing with all calls and enquiries received within the
Campus in line with the University’s policies and procedures.
- Liaising with colleagues in relevant offices so as to resolve
inquiries appropriately.
Qualification
Education and Experience
Must have:
- Bachelor’s degree Communication/Marketing/Public relations or
in any other related area of specialization
- One (1) year experience in a customer support role
- Must be Computer Literate.;
OR
- Higher National Diploma in relevant area of specialization
- 2 years’ experience in Grade 7 at MKU or at a similar position
in a recognized academic institution.
- Previous experience in a customer support role
- Must be Computer Literate.;
OR
- Diploma in Public Relations/Marketing/Mass Communication or in
any other relevant area of specialization.
- 2 years’ experience in Grade 7 within MKU or at a similar
position in a recognized academic institution.
- Previous experience in a customer support role
- Must be Computer Literate.;
Skills
- Strong phone and verbal communication skills along with active
listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time
effectively
How To Apply