Duties And Responsibilities
- In charge of customer service to
walk in and online customers, communicating courteously with customers by
telephone, email, letter and face to face.
- Ensuring professional, timely,
accurate and efficient flow of information to and from members and other
stakeholders.
- Dealing with enquiries from
members on their loans and savings accounts.
- Answering various routine
inquiries (both phone and emails) from internal and external stakeholders.
- Directing queries to relevant
officers and ensuring that feedback is promptly given.
- Ensuring that all bank slips,
cheques, and other correspondences received in the office are registered
in correspondence logbook and circulated on a daily basis.
- Follow up on queries directed to
relevant officers and ensuring Sacco SLA is adhered to.
- Give daily reports to the
customer care officer on matters not closed and other matters that require
attention.
- Conducting internal customer
service training.
Qualifications:
- Degree in Public Relations,
Customer Service Management, Co-operative Management, or a
Business-related course from a recognized institution.
- Customer Care training (is an
added advantage)
Experience:
- Minimum of 3 years working
experience in a similar role.
Key
Competences:
- Good analytical skills, good
communication and interpersonal skills, must be a team player and able to
work under minimum supervision.
- Strong communication and
technical skills
- Problem-solving and critical
thinking skills
- Able to handle complaints and
difficult situations.
- Have an ordered approach to
documentation and procedures.
- Willingness to learn and be
flexible in the working arrangements.
- Use initiative to plan own work
schedule to meet deadlines.
How To Apply
Candidates who meet the minimum requirements to fill in
required details via https://bitly.ws/3f6XS and
send their detailed Curriculum Vitae including 3 referees
and a cover letter to saccocommittee@Safaricom.co.ke by 13th March 2024. Due
to the numerous numbers of applications received, only shortlisted candidates
will be contacted.