Job Title: Customer Development Executive
Hiring Organization: Colgate-Palmolive
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Multinational
Consumer Products Company
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/18/2024
Job
Summary:
As the Customer Development Executive you will be responsible for
professionally representing the Colgate Palmolive company, managing the
relationship with our partners on trust and respect, marketing and developing
the 5p’s of the different product categories, in order to increase sales
profitably, improve levels of their distribution and market shares, in
accordance with our business principles and maintaining a healthy credit
portfolio
What will you do:
Implement
CP’s commercial strategies, ensuring the correct execution of the 5p’s at the
point of sale, seeking to generate benefits for our clients and CP, proactively
understanding the needs of our clients and recommending solutions to the
different requirements.
Achieve
sales objectives of the assigned territory with respect to the objective of the
Channel.
Carry out
the administrative work of the account which includes: request for credit
notes, rebates, or support for them, monitoring and maintenance of the current
account.
Guarantee
compliance with the credit policies established by the company.
Make
visits to the field to monitor the activities of the competition and inform the
commercial team, find opportunities and transfer them to the commercial team
for strategies development that respond to competitive changes in the market.
Maintain
a proactive communication with the customer to present samples, license plates
and necessary stationery about the new products; inform and implement price
changes.
Customer
Inventory Management, from order taking (where applicable) based on customer
inventory levels, tracking its delivery, and subsequently ensuring the supply
of products in the store, both on the shelf and in stores. additional off-shelf
exhibits.
Analyze
information generated through statistics to make the right decisions that
benefit the company and the customer, such as promotional plans, negotiation
and monitoring of Growth Plans, programming and offers planning for each
customer, Joint Business Plan (JBP) preparation.
Manage
communication with the customer through periodic meetings such as Top to Top
(T2T), business review, negotiation and Joint Business Planning monitoring,
commercial and promotional plans, etc as with the company outsourcing,
communicating strategies and customer’s negotiation during regular meetings
with the merchants team and supervisors, following up on the solution of
specific problems of the different formats and finally with CATMAN (where
applicable) to ensure the implementation of planimetry strategies.
Monitor
the performance of each team member (when applicable) through the PM and D
(Performance Management and Development) process. Provide advice and timely
feedback for the staff development and achievement of business objectives,
ensuring that all the members of the team are clear about the R&R of their
positions and promoting teamwork to ensure a motivated team oriented to their
results.
Performs
other duties as assigned
Complies
with all policies and standards
Required
Qualifications:
Bachelor’s
Degree in Business Administration, Marketing or Engineering
Minimum 2
years of experience commercial area (Sales, Marketing, Trade Marketing with at
least 1 year experience in Field positions within the Consumer Goods (CG) or
Fast-Moving Consumer Goods (FMCG) industry.
Hands-on
experience in dealing with customers in the market.
Previous
work experience in a collaborative, cross-functional environment.