Senior Relationship Officer
Job Summary
The overall purpose of
this role is to achieve business growth for the Bank by selling products and
services to SME’s within assigned market segments and by promoting and selling
other products and services of the Bank to enhance value-added relationship
with existing customers.
Key Responsibilities
Strategy – 20%
To
support the branches in increasing business in the sectors and segments
allocated.
Ensure
implementation of the SME Banking strategy in line with the allotted Sector /
Segment and aligned to the overall strategy of the Bank.
Acquisition: Business Development -35%
To
onboard new customers so as to grow the Bank’s liabilities, Assets and NFI
To
service existing customers so as to continuously grow the Bank’s liabilities,
Assets and NFI
To
increase product usage amongst existing customers in the portfolio assigned
To
increase account activity and utilization amongst existing customers in the
portfolio assigned
To
ensure continuous engagement
To
play a key role in product development relevant to the SME Banking sector.
To
evaluate credit proposals and ensure the credit applications process on a
timely basis with the bank’s set turnaround times.
To
effectively manage and expand the relationships with existing SME banking
clients and bringing in new partnerships so as to ensure business growth and
continuity.
To
ensure continuous improvement in customer service and implementing effective
retention of customers within the corporate banking framework.
Cross-sell, Retention
& Servicing of Clients – 25%
Provide
advice on potential financial solutions based on identified need
Understand
and Resolve and where necessary, escalate client queries in a timely and
appropriate manner
Analyze
financial requirements of customer and match with the Bank’s product offerings
To
grow the Bank’s wallet share in the SME banking sector within the designated
portfolio / segment.
To
evaluate credit proposals and ensure the credit applications process on a
timely basis with the bank’s set turnaround times.
Develop
and maintain strong working relations with all existing clients at key levels
to optimize the utilization of approved facilities
Ensure
renewal of facilities such as overdrafts are undertaken in a timely manner and
no limits expire / mature
Ensure
proper communication to clientele in respect to any changes in the Banks
services or products
Manage
all facilities in the portfolio to maintain an acceptable PAR
Ensure
that the client has an active account by frequently reviewing the account to
ensure that there are regular transactions depending on the nature of the
clients business
Compliance – 10%
To
ensure compliance with both internal and external regulatory requirements.
To
work closely with risk and compliance units to ensure effective controls to
mitigate against business risks associated with corporate banking.
Talent Management – 5%
Ensure
personal development
Ensure
development of the team by also effectively charting their career paths
To
safeguard and promote the bank’s image with the general public.
Other – 5%
To
safeguard and promote the bank’s image with the general public.
Knowledge; Skills and
Experience required for this Role
Bachelor’s
degree from an accredited University preferably with a Major in Finance,
Accounting, Marketing or Economics
Excellent
interpersonal skills
Excellent
communication and presentation skills
Organizing
and planning skills
Information
gathering, monitoring and analytical skills
Problem
analysis and solving skills
Decision
making skills
Competencies required for
this Rol
Emotional
Intelligence; Dynamic individual with the ability to work under pressure.
A
passion for performance, building team play, and achievement in a competitive
and dynamic environment
Commercial
awareness and customer focus
Strong
networking skills, for both internal and external networks
Delivering
Results and Meeting Customer Expectations
Achieving
Personal Work Goals and Objectives
Entrepreneurial
and Commercial Thinking
Persuasion
and Influencing
Presenting
and Communicating Information eloquently
Team
Player
Problem Solving
Ability
to maintain a quality Asset book
Ability
to handle customer complaints and expectations in a diplomatic way
Ability
to foster team work with colleagues to enhance a good working environment
Ability
to conduct oneself in a professional manner ensuring that the Bank’s image and
reputation is protected
Knowledgeable
in analysing of statements of accounts and annual financial reports to ensure
that the company’s earnings are correct in terms of industry and period of
analysis
Accountability
Ensuring
timely submission of reports
Ensuring
seamless execution of tasks
Ensuring
adherence to the department’s SLA
Ensuring
a customer satisfaction/retention mechanism
How To Apply
Closing Date ; Nov 14 2023
