Job Title: Relationship Manager
Hiring Organization: DIB
Bank
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Finance
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 11/06/2023
Relationship
Manager – Business Banking, will manage, develop, and grow the SME customer
portfolio assigned and acquire new to bank customers for the growth of the
Bank’s portfolio while ensuring the achievement of assets, liabilities and
non-funded product targets, profitability objectives, and implementation of
superior customer service culture and standards in adherence to Bank’s policies
and guidelines.
Key Responsibilities
Deliver
the revenue and balance sheet targets assigned by identifying and maintaining
target customers/ customer segments within each catchment area.
Manage
the profitability of product portfolios and customers as well as improve the
profitability through increased fee income generation.
Identify
the segment target market to broaden the portfolio and pursue growth
opportunities towards on boarding of the new clients.
Ensure
the overall credit quality of the asset book is within acceptable limits.
Review
the overall portfolio in a timely manner and recommend appropriate credit
facilities in line with the bank’s credit policy to maximize earnings while
containing risks to an acceptable level.
Maintain
complete control aspects i.e., documentation, periodical customer visits / call
reports, to monitor the assigned portfolio effectively and to ensure all
statutory and controls for the business processes.
Manage
assigned relationships to ensure satisfactory account conduct and early
ratification of various credit related issues.
Ensure
high performance culture and delivery of professional and quality customer
service. Monitor customer complaints, approaching complainant personally where
required to ensure prompt resolution. Ensuring all portfolio
monitoring/management processes & measures are undertaken regularly and on
an on-going basis and all credit files are properly maintained with a view to
achieving good audit rating. Any other duties may be assigned by the team
leader from time to time.
Job
Specification
Bachelor’s
degree in Business Management or related field from a recognized university.
A
professional qualification in Banking, Finance or Accounting will be an added
advantage.
Minimum
of Seven (7) Years Banking experience with at least 3 years in business
development for SME/Retail segment.
Excellent
financial acumen & analytical thinking skills
Strong
interpersonal skills.
Excellent
sales and marketing skills.
In depth
knowledge of commercial banking products.
Sharia
Foundations & principles of Islamic finance will be an added advantage.
How to
Apply:
Please
send your CV and cover letter to careers@dibkenya.co.ke by
COB, 10th November 2023, Quoting The role title as the Subject of the email
application. Canvassing will lead to automatic disqualification. Interviews
will happen on a rolling basis.
