Relationship Manager Institutional Banking (Faulu MFB)
Job Description
The Relationship Manager
will be responsible for the design, development, sales, and business
development of product propositions and platforms that deliver holistic
solutions to Faulu Microfinance Bank customers and their ecosystems within the
assigned sector in Institutional Banking.
The role holder
shall also be responsible for managing the performance of the products
throughout the life cycle ensuring that customer value and ROI are optimized.
Grow
IB customer base and business volumes as per agreed targets.
Generate
and improve profitability on a portfolio of new customer relations.
Market
for sustainable growth and overall stability on the liabilities through growth
of current account/collection business as well as wholesale deposits from
institutional clients (sector focus will be stated on KPI).
Collaborate
cross-functionally with teams internally to define priorities, plan joint
roadmaps with partners, and help solve critical issues across the organization.
Proactively
push product thinking and work closely with product and engineering teams, both
internally and externally to build the best experiences for users.
Identify,
cultivate, and develop business relationships among the targeted Institutions,
Government ministries, Developmental Agencies & NGOs, Religious
institutions, Law firms, and Non-Bank Financial institutions and respond as
appropriate with a suitable product package based on the analysis of the
Institution’s needs.
Key Responsibilities
Strategy
To
formulate marketing plans/strategies towards targeting institutions to acquire
deposits.
To
ensure adequate customer retention strategies are employed to attain growth
from existing customers,
Formulate
and implement strategies that generate income from the financial institutions.
Business Development
Full
responsibility for assigned sector product lines and all sales and business
development activities for the bank
Develop
business opportunities and monitor business activities in line with the Bank’s
long-term strategic and annual business plans and ensure that the Bank remains
competitive and promptly reacts to changing market conditions and customer needs
Implement
a focused relationship management system, which increases the Bank’s ability to
increase the flow of business and generate deposits, lending, and revenues from
existing and new customers in line with the enterprise strategy
Enhance
relationship marketing and management – to establish, maintain, and enhance
relationships with customers and other partners, at a profit, so that both the
customer and bank objectives are met achieved by a mutual exchange and
fulfillment of the brand promise
Target,
pitch to, and translate calls to institutions into a source of deposits.
To
attend institutional functions and to constantly expand, and network within
those institutions.
To
offer advisory services to the same institutions related to cash management and
investment options.
Must
constantly review positions with existing institutions with an aim of
cross-selling and wallet sizing within the institutions.
Sector
performance & analysis: Should maintain relevant reports and data of
existing Institutions as well as keep up to date on developments in the said
institutions.
Constant
research on the economic atmosphere of the various sectors in the industry.
Customer Care
Initiate
and monitor customer/Bank contact at all levels and functions, ensuring that
customers enjoy the highest standards of service.
Monitor
counter services for collection business/institutional/asset clients.
Monitor
relationships on a day-to-day basis to ensure good customer service on the
maintenance of SLA.
Proactively
manage expiring limits for loans & guarantees
Compliance:
Ensure
compliance with both internal and external regulatory requirements. Working
closely with risk and compliance units to ensure effective controls to mitigate
business risks associated with institutional banking.
Developing
and continuously reviewing business operational policies and procedures
ensuring their compliance.
Qualifications
Education
A degree in a
business-related field i.e. Bachelor of Commerce, Business Administration,
Economics or Banking/Finance
Knowledge and Skills
Possess
Public Relationship skills in both formal and social gatherings and
Ability
to establish and maintain effective working relationships with those interacted
with in the course of carrying out duties.
Must
possess sound knowledge of Bank products.
Emotional
Intelligence: Dynamic, individual with the ability to work under pressure.
Excellent
selling skills
Strong
networking skills, for both internal and external networks
Relationship
Management skills with excellent Human Relations skills, communication skills,
and interpersonal skills
A
passion for performance, building team play, and achievement in a competitive
and dynamic environment
Hardworking,
strategically minded individual with excellent leadership, organizational, and
planning skills
Commercial
awareness and customer focus
Pleasant,
honest outgoing, well-groomed and self-driven
Experience
Previous
experience in a successful bank or within the bank with at least 5 years
experience in a Relationship Manager position, preferably in institutional
banking.
Personal Attributes
Demonstrate
leadership abilities.
Confident,
Integrity, Diligent
Attention
to detail.
How To Apply
Closing Date: 19 November
2023
