Branch Operations Manager - Eldama Park
Purpose:
The position is
responsible for the overall management of the Branch operations to achieve and
maintain good customer relations, operational efficiency, and compliance with
operational guidelines and procedures.
Primary Responsibilities:
Supervise
daily Branch operations through the efficient allocation and utilization of
manpower, equipment, and resources;
Review
operations reports to ensure exceptions are acted upon or escalated within
acceptable time frames.
Approve new accounts in line with KYC procedures.
Ensure
correct and accurate completion of all customer instructions and approval for
processing at central operations.
Ensure
adherence to Bank cash, customer service and Back office procedures and
regulations for all transactions.
Enforce
operational controls in the branch as per policy manuals.
Implement
audit recommendations pertaining to all the departments under the Branch
operation’s jurisdiction.
Review
and/or monitor transactions i.e. withdrawals, deposits, transfers and ensure
that any money laundering and fraudulent activities are identified.
Proactively
monitor savings accounts to avoid excesses and review overdrawn savings
accounts and non-borrowing current accounts.
Review
commission/fee income accounts to prevent income leakage.
Ensure
debit or reversals passed to the income accounts is duly approved by the
approving authority.
Review
suspense GL Accounts; Holdover and Transit GL accounts on a regular basis to
ensure that entry items are reversed within acceptable time frames;
Ensure
the availability of all service delivery channels to ensure customers are kept
fully attended to and that expectations are met.
Manage
efficient, timely and accurate processing of customer enquiries and complaints.
Review
Branch operations for continuous process improvement.
Cross-sell
the Bank’s products and services.
Coach,
mentor and engage in staff development.
Ensure
the general security in the branch and liaising with the Group Security Officer
as and when necessary.
Person Specifications
Bachelor’s
degree in a Business related field from a recognized institution.
CPA
(K), ACCA or its equivalent.
Member
of Associate of Kenya Institute of Bankers (AKIB) or its equivalent
professional body.
At
least 5 years relevant experience
Excellent
communication and interpersonal skills.
Excellent
problem solving and decision making skills.
Excellent
change management and people management skills.
How To Apply
Your application should
reach us as soon as possible but not later than 13 November 2023.