Restaurant Supervisor Job in Nairobi, Kenya

Restaurant Supervisor - Upper Hill

Ital GLOBAL - We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend. Our Human Capital solutions, advice and guidance are uniquely designed and shaped around your exact requirements and objectives. They will fit with your culture and the business challenges that you currently face.

About the Client:

Our client who is in Hospitality Industry is seeking a vibrant, aggressive, pro-active Restaurant Supervisor responsible for providing overall leadership to a Restaurant team as a well as supervisory services so as to ensure optimal efficiency of the Restaurant operations.


Summary of Duties and Responsibilities

Ensure compliance with health, safety, and security regulations and standards in all areas of the Restaurant.

Implement and maintain emergency procedures and protocols to ensure the safety and security of guests and employees.

Conduct regular inspections to identify potential risks and take appropriate measures to mitigate them.

Stay updated on industry trends, best practices, and new technologies related to Restaurant operations.

Ensure exceptional guest service by maintaining a strong presence in the Restaurant and actively engaging with guests.

Handle guest feedback, complaints, and special requests in a timely and professional manner.

Implement strategies to enhance guest satisfaction and loyalty, such as personalized services, special promotions, or loyalty programs.

Monitor guest reviews and ratings, analyze trends, and take appropriate actions to improve overall guest experience.

Develop and manage the Restaurant's annual budget, including revenue forecasting, expense control, and profit optimization.

Monitor financial performance through regular analysis of key performance indicators (KPIs) and take corrective actions as required.

Ensure effective cost control measures are in place without compromising service quality or guest satisfaction.

Develop and implement operational policies and procedures to optimize efficiency and guest satisfaction.

Coordinate and supervise the activities of various Restaurant departments, including front desk, food and beverage, maintenance, and security.

Monitor daily operations to ensure adherence to established standards and resolve any operational issues or guest complaints promptly.

Conduct regular inspections of Restaurant facilities to ensure cleanliness, maintenance, and safety standards are met.

Recruit, train, and supervise Restaurant staff members, including department heads, supervisors, and frontline employees.

Provide guidance, coaching, and performance feedback to employees to enhance their skills and ensure a high level of customer service.

Foster a positive work environment that encourages teamwork, employee morale, and professional growth.

Conduct regular staff meetings to communicate organizational goals, operational changes, and address any concerns.

Any other duties that may be assigned from time to time

Key Qualifications and Requirements

Bachelor's degree/Diploma in Hospitality Management, Business Administration, or a related field.

Must have over 3 years of proven experience in hotel operations management, preferably in a supervisory or managerial role.

Computer literacy and proficiency with Property Management Systems (PMS) and other hotel software applications such as the Hotel Information Management Systems and Revenue Management Systems desired.

Competencies and Skills

Excellent revenue management skills with experience of budgets, P&L's and forecasting

Excellent customer relations and people management skills

Ability to work well under pressure and under minimum supervision

High conflict resolution skills to keep guests happy and to help guarantee their continued patronage

Solid understanding of financial management principles and experience in budgeting and financial analysis.

Strong leadership and interpersonal skills with the ability to motivate and develop a diverse team.

Excellent communication skills, both verbal and written,

In-depth knowledge of hotel operations, including front office, housekeeping, food and beverage, maintenance, and security.

Exceptional organizational and multitasking abilities to handle multiple priorities and meet deadlines.

Flexibility to work irregular hours, including weekends and holidays, based on business demands.

Interested applicants should send their detailed CVs and cover letters quoting the job title (RESTAURANT SUPERVISOR) as subject to reach us not later than 3rd November 2023 to Only the shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis.