Restaurant Supervisor - Upper Hill
Ital GLOBAL - We are a
comprehensive Human Capital and Quality Management Consultancy firm dedicated
to helping organizations just like yours with their HR and Quality Management
requirements. We believe in creating productive and fruitful relationships with
our clients by adding value to your business to ensure that you get the very
best return on your Human Capital spend. Our Human Capital solutions, advice
and guidance are uniquely designed and shaped around your exact requirements
and objectives. They will fit with your culture and the business challenges
that you currently face.
About the Client:
Our client who is in
Hospitality Industry is seeking a vibrant, aggressive, pro-active Restaurant
Supervisor responsible for providing overall leadership to a Restaurant team as
a well as supervisory services so as to ensure optimal efficiency of the Restaurant
operations.
Summary of Duties and Responsibilities
Ensure compliance with health, safety, and security
regulations and standards in all areas of the Restaurant.
Implement and maintain emergency procedures and
protocols to ensure the safety and security of guests and employees.
Conduct regular inspections to identify potential
risks and take appropriate measures to mitigate them.
Stay updated on industry trends, best practices, and
new technologies related to Restaurant operations.
Ensure exceptional guest service by maintaining a
strong presence in the Restaurant and actively engaging with guests.
Handle guest feedback, complaints, and special
requests in a timely and professional manner.
Implement strategies to enhance guest satisfaction
and loyalty, such as personalized services, special promotions, or loyalty
programs.
Monitor guest reviews and ratings, analyze trends,
and take appropriate actions to improve overall guest experience.
Develop and manage the Restaurant's annual budget,
including revenue forecasting, expense control, and profit optimization.
Monitor financial performance through regular
analysis of key performance indicators (KPIs) and take corrective actions as
required.
Ensure effective cost control measures are in place
without compromising service quality or guest satisfaction.
Develop and implement operational policies and
procedures to optimize efficiency and guest satisfaction.
Coordinate and supervise the activities of various
Restaurant departments, including front desk, food and beverage, maintenance,
and security.
Monitor daily operations to ensure adherence to
established standards and resolve any operational issues or guest complaints
promptly.
Conduct regular inspections of Restaurant facilities
to ensure cleanliness, maintenance, and safety standards are met.
Recruit, train, and supervise Restaurant staff
members, including department heads, supervisors, and frontline employees.
Provide guidance, coaching, and performance feedback
to employees to enhance their skills and ensure a high level of customer
service.
Foster a positive work environment that encourages
teamwork, employee morale, and professional growth.
Conduct regular staff meetings to communicate
organizational goals, operational changes, and address any concerns.
Any other duties that may be assigned from time to
time
Key Qualifications and Requirements
Bachelor's degree/Diploma in Hospitality Management,
Business Administration, or a related field.
Must have over 3 years of proven experience in hotel
operations management, preferably in a supervisory or managerial role.
Computer literacy and proficiency with Property
Management Systems (PMS) and other hotel software applications such as the
Hotel Information Management Systems and Revenue Management Systems desired.
Competencies and Skills
Excellent revenue management skills with experience
of budgets, P&L's and forecasting
Excellent customer relations and people management
skills
Ability to work well under pressure and under
minimum supervision
High conflict resolution skills to keep guests happy
and to help guarantee their continued patronage
Solid understanding of financial management
principles and experience in budgeting and financial analysis.
Strong leadership and interpersonal skills with the
ability to motivate and develop a diverse team.
Excellent communication skills, both verbal and
written,
In-depth knowledge of hotel operations, including
front office, housekeeping, food and beverage, maintenance, and security.
Exceptional organizational and multitasking
abilities to handle multiple priorities and meet deadlines.
Flexibility to work irregular hours, including
weekends and holidays, based on business demands.
Interested applicants should
send their detailed CVs and cover letters quoting the job title (RESTAURANT SUPERVISOR) as
subject to reach us not later than 3rd
November 2023 to careers@italgloballtd.com.
Only the shortlisted candidates will be contacted. Interviews will be conducted on a rolling
basis.
