Regional Sales Training Lead
Job Purpose
The primary responsibility
of this position is to supervise the hiring, onboarding, and certification of
direct sales representatives (DSRs). This position entails training and field
support for direct sales representatives in the area, sales promotion for new
hires, and doing needs assessments to provide pertinent training materials.
The function requires
close cooperation with the Training Manager, Regional Manager, and HQ sales
support staff to ensure the successful implementation of knowledge and
procedures in the region. Along with training Sales Executives and Field Sales
Managers, the role also comprises coaching, developing, and supporting DSRs
with sales proposals. This is an onsite role based in Kisumu/Kakamega Region.
Key Responsibilities
Training
and development:
Support
the creation of a relevant annual Learning and Development /training calendar
through training needs surveys, assessments, reports, and feedback surveys.
Define
training outcomes to stakeholders and ensure all activities are focused on
these outcomes.
Designing
appropriate business impactful training or learning and development actions
that support the achievement of business objectives.
Deliver
high-impact training that can be immediately applied in the workplace.
Drive
learning transfer and deploy performance support where possible to teams in the
field.
Document
results of training delivered.
Achieve
90% and 85% Satisfaction levels, and make sure that all teams are sufficiently
trained and up-skilled to efficiently perform their roles.
Direct Sales
Representative (DSR) Recruitment and Retention:
Schedule
orientations and related training events for teams and staff attached to sales.
Observe
sales encounters and determine the training needs for individuals and/or sales
teams.
Ensure
timely registration of all newly trained DSRs. Help remove blockers and
demotivating factors for DSR, creating an enabling environment for DSR support
and performance.
Provide
regular candid feedback to Sales teams and other support teams on areas of
great work and areas of improvement in DSR support.
Work
towards improved pass rates per cohort.
Ensure
DSR retention within your control and keep track of DSR exits and ensure
monthly system clean up, tracking of active and inactive DSR, coaching for
performance improvement or understanding of DSR issues.
Project Readiness:
Coordinate
project and pilot setup with project teams.
Ensure
processes, product, project/ pilots training e.g. new product rollout, price
and process changes, FSE, and TV Parties are done timely and, in a
cost-effective manner.
Make
sure that the teams in the field and other areas are 90 percent skilled, informed,
and trained before rolling out new projects/pilots, products, or processes.
Development
and creation of up-to-date training material to enable the delivery of good
quality training, engaging suppliers of training and skills transfer.
Training and Coaching for
productivity DSR/FSM/SE
Conduct
coaching calls, and learning and development interventions like talks and
quizzes as part of the engagement and productivity of the field teams.
Ensure
teams are well equipped and up to date with all company information, new
processes, ideas, and issues, through regular communications.
Experience/Education/Skills
Requirements
Bachelor’s
Degree
2+
years of experience in training and sales operations.
2
years driving experience
Strong
analytic skills to work with large volumes of data.
MS
Office proficiency
Ability
to motivate and lead a team
Good
planning and organizational skills
You Might be a good fit If:
You
are an agent of change
You
are passionate about our mission to finance progress
You’re
comfortable in a fast-moving environment with frequent change and a sense of
urgency
You
have high integrity and openness combined with a commitment to good governance.
How To Apply
