Regional Sales Training Lead Job in Kenya

Regional Sales Training Lead

Job Purpose

The primary responsibility of this position is to supervise the hiring, onboarding, and certification of direct sales representatives (DSRs). This position entails training and field support for direct sales representatives in the area, sales promotion for new hires, and doing needs assessments to provide pertinent training materials.

The function requires close cooperation with the Training Manager, Regional Manager, and HQ sales support staff to ensure the successful implementation of knowledge and procedures in the region. Along with training Sales Executives and Field Sales Managers, the role also comprises coaching, developing, and supporting DSRs with sales proposals. This is an onsite role based in Kisumu/Kakamega Region.

Key Responsibilities
Training and development:

Support the creation of a relevant annual Learning and Development /training calendar through training needs surveys, assessments, reports, and feedback surveys.

Define training outcomes to stakeholders and ensure all activities are focused on these outcomes.

Designing appropriate business impactful training or learning and development actions that support the achievement of business objectives.

Deliver high-impact training that can be immediately applied in the workplace.

Drive learning transfer and deploy performance support where possible to teams in the field.

Document results of training delivered.

Achieve 90% and 85% Satisfaction levels, and make sure that all teams are sufficiently trained and up-skilled to efficiently perform their roles.

Direct Sales Representative (DSR) Recruitment and Retention:

Schedule orientations and related training events for teams and staff attached to sales.

Observe sales encounters and determine the training needs for individuals and/or sales teams.

Ensure timely registration of all newly trained DSRs. Help remove blockers and demotivating factors for DSR, creating an enabling environment for DSR support and performance.

Provide regular candid feedback to Sales teams and other support teams on areas of great work and areas of improvement in DSR support.

Work towards improved pass rates per cohort.

Ensure DSR retention within your control and keep track of DSR exits and ensure monthly system clean up, tracking of active and inactive DSR, coaching for performance improvement or understanding of DSR issues.

Project Readiness:

Coordinate project and pilot setup with project teams.

Ensure processes, product, project/ pilots training e.g. new product rollout, price and process changes, FSE, and TV Parties are done timely and, in a cost-effective manner.

Make sure that the teams in the field and other areas are 90 percent skilled, informed, and trained before rolling out new projects/pilots, products, or processes.

Development and creation of up-to-date training material to enable the delivery of good quality training, engaging suppliers of training and skills transfer.

Training and Coaching for productivity DSR/FSM/SE

Conduct coaching calls, and learning and development interventions like talks and quizzes as part of the engagement and productivity of the field teams.

Ensure teams are well equipped and up to date with all company information, new processes, ideas, and issues, through regular communications.

Experience/Education/Skills Requirements

Bachelor’s Degree

2+ years of experience in training and sales operations.

2 years driving experience

Strong analytic skills to work with large volumes of data.

MS Office proficiency

Ability to motivate and lead a team

Good planning and organizational skills

You Might be a good fit If:

You are an agent of change

You are passionate about our mission to finance progress

You’re comfortable in a fast-moving environment with frequent change and a sense of urgency

You have high integrity and openness combined with a commitment to good governance.

How To Apply

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