Receptionist
Overview
Avenue Healthcare is one
of the leading private healthcare groups in East Africa running 3 Hospitals,
and 13 clinics across Kenya, and a Homecare business. With over 25 years in the
healthcare industry, Avenue Healthcare runs 300 hospital beds with over 1,000
staff members, and more than 400 specialists and serves over 400,000 patients
annually, offering primary, secondary, and tertiary.
Job Objective/Purpose
Manage the reception
professionally at all times and that all visitors, patients and clients are
accorded immediate service
Key Responsibilities
- Maintaining proper patient / client records depending on the
designated department / branch.
- Ensure that all the procedures, systems laid down for vetting
and ensuring that all clients seeking treatment are followed for the
various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit /
insurance clients.
- Ensure proper patient registration per the defined protocols
- Ensure accurate billing and timely finalization of invoices
- Ensure proper cash handling as per defined protocols
- Ensure that all incoming telephone calls are directed/
transferred to the respective departments /offices.
- Client satisfaction – ensure client satisfaction through
quality of service, communication, feedback, escalation and caring
attitude, the standardized tool for patient satisfaction measurement and
demonstrate follow-up and improvement
- Maintain patient privacy and confidentiality at all times.
- Any other duty as assigned by the supervisor in line with the
job description.
Qualifications
- Certificate in Business Management or a relevant business
course
- Minimum of 1 year experience
- Organizational awareness and detail-oriented
- Strong interpersonal and communication skills, teamwork and
reliability
How To Apply
