Receptionist Job in Kenya



Avenue Healthcare is one of the leading private healthcare groups in East Africa running 3 Hospitals, and 13 clinics across Kenya, and a Homecare business. With over 25 years in the healthcare industry, Avenue Healthcare runs 300 hospital beds with over 1,000 staff members, and more than 400 specialists and serves over 400,000 patients annually, offering primary, secondary, and tertiary.

Job Objective/Purpose

Manage the reception professionally at all times and that all visitors, patients and clients are accorded immediate service

Key Responsibilities

  • Maintaining proper patient / client records depending on the designated department / branch. 
  • Ensure that all the procedures, systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit / insurance clients.
  • Ensure proper patient registration per the defined protocols
  • Ensure accurate billing and timely finalization of invoices
  • Ensure proper cash handling as per defined protocols
  • Ensure that all incoming telephone calls are directed/ transferred to the respective departments /offices.
  • Client satisfaction – ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement
  • Maintain patient privacy and confidentiality at all times.
  • Any other duty as assigned by the supervisor in line with the job description.


  • Certificate in Business Management or a relevant business course 
  • Minimum of 1 year experience 
  • Organizational awareness and detail-oriented 
  • Strong interpersonal and communication skills, teamwork and reliability

How To Apply

Click Here To Apply