Product Configuration Specialist
Job Description
- Gain a deep understanding of the banks digital platforms
working with vendors and the Technology team to define the platform
roadmap, customizations and change requests.
- Analyzing and documenting requirements for new products and
services and associated controls, customer journeys and notifications,
arising from new business or customer requests
- Support the progression of change requests from product
managers and business users to testing, prototyping, deployment, and
regression tests post deployment
- Work with different stakeholders including Technology, Risk,
Customer Experience and Operations team in ensuring DFS product delivery
standards are adhered to
- Support channels systems to ensure system health and resolve
customer queries raised.
- Maintain good quality documentation of configuration changes
made on the platforms including roles and permissions matrix of the
platforms
- Support deployment, configurations and support for channels
systems.
Academic & Professional
Education
- Bachelor’s Degree Computer Science/ Technology related
Professional
Qualifications
- Project Management/ Product Management/ Agile
Methodologies
- Masters Degree Computer Science or Business related
Experience
- Total Minimum No of Years’ Experience Required
5
Detail Minimum No of Years
- 2 years Product development
- 3 years Business Analysis and
integrations
- 2 years Project Management /
Relationship Management
- 2 years Mobile Money Payments,erp or
Lending Platform Configuration and Support
- 2 years Customer Experience Management
How To Apply
Apply Before : 10/13/2023, 11:59 PM
