Learner End User Services Job in Kenya

Learner End User Services

NTT is a leading global IT solutions and services organization that brings together people, data, and things to create a better and more sustainable future.

In today’s ‘interconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Working at NTT

Key Roles and Responsibilities:

  • Develops the ability to start ‘owning’ portions of an installation, break/fix incidents, and problem management.
  • Functions jointly with the Implementation Engineering team to meet client requirements.
  • May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
  • Action less complex configurations and installations
  • Attend to less complex break/fix events

Knowledge, Skills, and Attributes:

  • Basic understanding and appreciation of technical design principles
  • Ability to develop an understanding of fundamental project management and administration processes
  • Display a strong learning orientation
  • Good verbal communication skills
  • Demonstrate a client service orientation
  • Hands-on proactive in approach

Academic Qualifications and Certifications:

  • Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent

Required Experience:

  • Some work experience in a technical implementation engineering or similar role

What will make you a good fit for the role?

Standard career level descriptor for job level:

  • Develops professional experience
  • Applies policy and procedures to solve variety of issues
  • Problems are moderate in nature
  • Build productive internal and external working relationships
  • Receives general instructions on routine work
  • Receives detailed instructions on new work
  • Typically needs a Bachelor’s or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience; or equivalent work experience

How To Apply

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