Learner End User Services
NTT is a leading global IT
solutions and services organization that brings together people, data, and
things to create a better and more sustainable future.
In today’s
‘interconnected’ world, connections matter more now than ever. By bringing
together talented people, world-class technology partners and emerging
innovators, we help our clients solve some of the world’s most significant
technological, business and societal challenges.
With people at the heart
of our success, NTT is committed to attracting and growing the best talent and
providing an environment where everyone feels they can belong and their
contribution matters.
Working at NTT
Key Roles and Responsibilities:
- Develops the ability to start ‘owning’ portions of an
installation, break/fix incidents, and problem management.
- Functions jointly with the Implementation Engineering team to
meet client requirements.
- May be required to perform periodic telephonic duty on the
technical service desk, providing second line telephonic support under
guidance to customers.
- Action less complex configurations and installations
- Attend to less complex break/fix events
Knowledge, Skills, and
Attributes:
- Basic understanding and appreciation of technical design
principles
- Ability to develop an understanding of fundamental project
management and administration processes
- Display a strong learning orientation
- Good verbal communication skills
- Demonstrate a client service orientation
- Hands-on proactive in approach
Academic Qualifications
and Certifications:
- Computer Science / Information Technology Degree or
equivalent together with specialized training in new technologies and
legacy systems or equivalent
Required Experience:
- Some work experience in a technical implementation
engineering or similar role
What will make you a good
fit for the role?
Standard career level
descriptor for job level:
- Develops professional experience
- Applies policy and procedures to solve variety of issues
- Problems are moderate in nature
- Build productive internal and external working relationships
- Receives general instructions on routine work
- Receives detailed instructions on new work
- Typically needs a Bachelor’s or equivalent and entry or basic
level experience; or an advanced or equivalent degree without experience;
or equivalent work experience
How To Apply
