Job Title: Customer Service Executive
Hiring Organization: Anonymous
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Health
Job Type: Full
Time
Salary: KES 45k –
Ksh 60k
Date Posted: 10/11/2023
Our
client is in a very well-reputed healthcare facility looking to hire a Customer
Service Executive to provide customer interactions with the use of data and
systems, and would be keen on someone who has the technical know-how to
implement and improve these processes.
Responsibilities
- Act
as the first point of contact for clients. Handle phone calls and emails.
Welcome patients, book appointments, manage inquiries, and provide
information on services.
- Build
sustainable client relationships and trust with clients. Handle queries,
and complaints. Keep records of client interactions and follow-ups
- Prepare
reports, invoices, receipts. Collect payments.
- Maintain
Inventory, track office supplies, and order replacements.
- Oversee
the general upkeep of the office.
- Handle
logistics. Track incoming and outgoing repairs and orders.
- Learn
to operate new office technologies and equipment and ensure they are
functioning to specification. Keep all software up to date.
Qualifications:
- Degree
or diploma in business management or any related field.
- Minimum
of 3 years of proven customer support experience or experience as a client
service representative in a high-end service industry.
- Excellent
communication and presentation skills, needs to be well-spoken and clear
in speech. Needs to be fluent in English and must have effective writing
skills.
- Ability
to multi-task, prioritize, and manage time effectively
- Proactive
in analyzing data, automating processes, and implementing systems that
improve efficiency and customer relationships, particularly through the
use of technology.
- Must
be customer-oriented and have the ability to deal calmly and positively
with different types of personalities and people from various walks of
life.
- Ability
to use standard software packages such as Microsoft Office, Excel, and
Outlook. Knowledge of CRM, eHRM, databases, and automation tools will be
an advantage.
- Ability
to use Bluetooth, smartphone technology, TV and sound systems would be an
advantage.
How to
Apply
If you
are up to the challenge and possess the necessary qualification and experience;
please send your CV only quoting the job title on the email subject (Customer
Service Executive – Health) to vacancies@corporatestaffing.co.ke before 18th Oct 2023
