Customer Care Operator
About us
Our vision is to make
electric mobility more accessible to a broader market by making the technology
more cost-efficient and simplifying deployment. Roam focuses on mass transit
products, such as electric motorcycles used for taxi and delivery as well as
electric buses in a public transport setting.
About the role:
We are looking to hire a
Customer Care Operator who will play an integral role in supporting,
coordinating, administrating, and analyzing activities carried out by ROAM
ELECTRIC Technical After Sales personnel regarding routine and non-routine
maintenance and support for all business areas. You are the main interface
between the customers and the company.
Key Duties and Responsibilities
Follow
up on internal and external customers and report faults and issues across all
business areas.
Coordinate
various support and service activities through tools provided by the company.
Be
responsible for the surrounding activities of a team when out in the field.
Collaborate
with the field and inhouse team to ensure customer satisfaction and successful
completion of support and service activities.
Be
responsible for the surrounding activities of a team when out in the field.
Collaborate
with the field and inhouse team to ensure customer satisfaction and successful
completion of support and service activities.
Keep
the reports and data capturing up to date to enable analyzing and improvements
as well as a good tracking of what has been done and why.
Share
customer-intended reports with clients.
Create
reports about ticketing performance and ticket trends
Qualifications and
experience
Proven
experience working in customer service.
Excellent
communication skills in both English and Swahili, with the ability to
articulate Roam’s values and offerings effectively.
A
friendly, proactive, and independent individual who can also excel in a
collaborative team environment.
Passion
for electric mobility (Emobility) and a genuine interest in contributing to a
sustainable future.
Strong
organizational skills with keen attention to detail.
Deadline:12th November 2023
How To Apply
