Customer Care Officer
REF: CCO/27
The position is
responsible for providing professional and efficient front office services to
uphold corporate image and facilitate seamless operations of the Authority
Duties and
responsibilities
Managing
incoming and outgoing calls and route to appropriate persons; ii) Directing
enquiries from external stakeholders to relevant employees;
Managing
guests in a professional manner;
Managing
internal stakeholders;
Monitoring flow of visitors for security controls;
Maintaining
the appointment diary either manually or electronically;
Maintaining
the facilities booking system i.e. booking of boardrooms and meeting rooms;
Scheduling
appointments for internal and external stakeholders;
Maintaining
call records and expenditure for monitoring purposes;
Implementing
Quality Management System standards and continuously identifying and
managing risks; and
Person specification
Bachelor’s
degree in relevant field from a recognized institution
Certificate
in Computer Proficiency
Meets
the requirements of chapter six of the Constitution.
Good
communication skills
Good
organization and inter personal skills Ethical and integrity
Team
player
Terms of Offer:
An attractive remuneration
package commensurate with the responsibilities of the position will be
negotiated with the successful candidate.
Successful candidates for
positions in Job Grade IRA 3 shall be appointed on a contract of five (5) years renewable subject to
performance while those in Job Grade IRA 4 to IRA 10 shall
be appointed on Permanent and Pensionable terms of service.
How To Apply
Suitably qualified and
experienced individuals should submit applications enclosing a detailed
curriculum vitae (CV), copies of relevant academic and professional
certificates/testimonials and a copy of National Identity Card.
The CV must at the minimum
provide details of the applicant’s email address, day-time mobile telephone
numbers, details of current employer, current remuneration and names and
contacts of three (3) referees familiar with the applicant’s professional background
and experience.
Applications, addressed to
the undersigned, may be sent by
post or delivered at the Insurance
Regulatory Authority (Registry Section) at Zep Re Place, 2nd Floor, Longonot
Road, Upper Hill. Please note that these should be sealed,
marked “Confidential” and indicate the job reference (e.g “REF:MICT/08” for
Manager ICT).
Commissioner of Insurance
& Chief Executive Officer
Insurance Regulatory
Authority
Zep-Re Place
P.O Box 43505-00100
Nairobi
Applications must be
received by close of business on 7th November
2023.
Candidates who had earlier
applied for these positions may re-apply.