Complaints and Investigations Officer
REF: KNCHR/ADM/CID/11/2023
Reports to: Deputy
Director, Complaints and Investigations
Location: Nairobi with
occasional travel
Duration: Permanent and
Pensionable
Gross Salary: Kshs. 100,250
Job Purpose
This position is
responsible for the support to implementation of the organization’s complaints
and investigations strategy by receiving and processing complaints on alleged
Human Rights violations in Kenya.
Key Responsibilities
Screen
complaints of alleged human rights violations made by complainants to determine
whether they meet the commission’s admissibility criteria as per the
commission’s mandate.
Offer
legal advice to petitioners.
Review
of admitted complaints and follow up with petitioners.
Refer
complaints that fall outside the mandate of the Commission to appropriate
agencies and assist in following up for resolution.
Promote
proactive resolution of complaints on human rights violations to avoid
recurrence of similar situation from arising. This includes the application of
ADR mechanisms.
Undertake
investigations on human rights violations to ensure that the complaints are
resolved promptly as per the mandate of the Commission
Key
in complaints data in the Complaints Management System.
Prepare
timely situational reports on complaints processing.
Prepare
statutory reports on complaints received and the remedial action taken by the
commission against the violators as per the strategic guidelines of the
commission.
Conduct
research on complaints on human rights violations to come up with advisories to
determine the way forward in the pursuit of justice for the complainants.
Assist
in the preparation of quarterly, bi-annual and annual plans and activity reports
Skills, Experience and
Minimum Qualifications
Bachelor’s
degree in Law or other equivalent social sciences from a recognized institution.
Be
admitted as an Advocate of the High Court of Kenya (for LLB holders).
At
least 1 year of relevant service in a comparable position from a reputable
organization.
Good
understanding of human rights and other relevant laws.
Good
research skills.
Good
communication, listening and client management skills.
Computer
literacy.
How To Apply
If you possess the above
qualifications, please submit the following three
documents only;
a
clear application letter,
complete
and updated curriculum vitae that includes your valid contacts
a
copy of national ID electronically
through our email: recruitment@knchr.org by Wednesday 8th November 2023 indicating
the correct title of the position and reference number as the subject of the
email.