Job Title: Chief
Operating Officer
Hiring Organization: Jubilee
Insurance
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Insurance
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 10/22/2023
Job Ref. No: JHIL097
Role Purpose
The Chief
Operating Officer will be accountable for setting and driving strategic
direction and providing executive leadership and management to Jubilee Health
Insurance Ltd (JHIL) Operations Organization, focusing on ensuring the
department’s performance meets or exceeds customer expectations while
concurrently driving operational efficiencies. This role will play a
significant role in developing and implementing processes and technology
solutions necessary to achieve the organization’s business goals and
objectives.
Main
Responsibilities
Strategic
Collaborate
with the CEO in setting and driving the Company’s vision, operations strategy,
and hiring levels.
Leading
and executing the operational strategy of JHIL business by establishing and
enforcing organizational goals, policies, and operating procedures
Optimizing
the use of technology, people, and defined processes to achieve an optimum
competitive positioning and standardize operations and reduce turn-around time
on key business processes.
Defines
annual operating budget for Operations and ensures unit operates at or below
budget.
Operational
Driving
process mapping and restructuring to obtain optimal operations with a clear
bias for cost containment, strategic purchasing, provider relations and fraud
management. Identifies and implements on-going improvement initiatives to
improve performance.
Defines
the service operations strategy to ensure the business provides world-class
service to all customer segments.
Oversee
and give technical guidance on all complex and large risks – both underwriting
and claims
Evaluate
reinsurance data and recommend changes where applicable to ensure a robust and
optimal reinsurance program.
Ensure
operational efficiency in claims, underwriting, reinsurance and customer
service departments in accordance with established SLAs.
Put in
place standards for interdepartmental service level agreements that will
improve the company’s service ratings.
Ensuring
service levels agreements with external customers and partners are put in place
and are adhered to.
Manage
key relationships with clients, intermediaries, and service providers in the
market by ensuring that service to customers and producers meets their
expectations.
Provide
effective leadership and direction to the various departmental heads.
Put in
place control mechanisms that enable a measure of service satisfaction by
agents, brokers, customers, providers, and the regulator.
Oversee
and optimize organizational processes to enhance efficiency and effectiveness.
Implement best practices and innovative solutions to streamline operations
across various departments.
Corporate
Governance
Ensure
adherence of all regulatory requirements with regards to reinsurance, claims
and technical acceptance of risks.
In
liaison with the Head of Technical Underwriting & Reinsurance, ensure that
the underwriting policies reflect the company’s strategic risk management
framework and are always observed. Ensure risk control mechanisms are in place.
In liaison
with the Head of Claims, ensure that the claims policies reflect the company’s
strategic risk management framework and are always observed. Ensure risk
control mechanisms are in place.
Leadership
& Culture
Promote a
culture of excellence, accountability, and innovation within the organization.
Provide
strong leadership and mentorship to department heads and operational teams.
Promote
and embody the organization’s values and ethics.
Provide
leadership to the team and build know-how and knowledge sharing to create
efficiencies and synergies.
Building
relevant departmental capacity to deliver on strategy by leading, guiding,
directing, and evaluating the work of the team.
Conduct
regular team meetings and training sessions to enhance skills and knowledge
related to operational & financial reporting and industry trends.
Key
Competencies
Strong
working knowledge and experience in the health insurance industry, including
operations, provider management strategy, regulations, and market trends.
Expertise
in operational management, process improvement, and workflow optimization.
Proficiency
in strategic planning and execution.
Sound
financial acumen and budgeting skills.
Strong project
management and change management abilities.
Qualifications
Masters
in a Business-related field/Medicine/Strategy
Bachelor’s
degree in finance, medicine, or a related field.
ACII/ALMI/AIIK
Relevant
Experience
Minimum
of 10 years of relevant working experience in a similar or role. Candidates
with hands on experience for Operational Excellence Projects will have an added
advantage.
How To
Apply
If you
are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting
the Job Reference Number and Position by 2nd
November 2023. Only shortlisted candidates will be
contacted
