Reports to: Commercial Manager
Our client, Kenya’s largest
furniture retailer with a prominent presence in three major cities; Nairobi,
Mombasa and Eldoret, is looking for a Branch Manager to
be the key driver of success and accountable for the entire spectrum of branch
operations.
JOB PURPOSE
The individual’s primary
responsibilities will include overseeing branch revenue and budget, managing
expenses, and monitoring daily operations to ensure optimal sales and
profitability. The role demands a commitment to maintaining exceptional levels
of customer service, effective staff management, comprehensive training
programs, meticulous control of stocks, strategic store merchandising, and
streamlined administrative processes.
KEY DUTIES AND RESPONSIBILITIES
Sales Budgets & Profitability:
Ensure sales budgets for employees and the branch
are consistently achieved and measured.
Monitor daily sales team activities and branch
costs.
Decrease costs, reduce wastage, and report on
variances.
Managing & Leading People:
Identify talent within and grow them for succession
planning.
Handle matters on staff attendance, performance,
welfare, training, and disciplinary matters.
Ensure staff motivation, grooming, and safety.
Merchandising:
Ensure showroom displays are stocked, attractive,
and well-accessorized.
Monitor proper tagging of items and propose new
product ideas.
Compliance- Policies & Processes & Reports:
Monitor front desk operations and facilities.
Compile and send accurate reports to management.
Ensure compliance with permits, licenses, and
policies.
Stock Take & Pricing:
Conduct monthly stock take exercises and report
variances.
Requisition stock requirements from the warehouse.
Ensure correct price tickets and price change
updates.
Customer Experience:
Maintain high customer service standards.
Handle customer complaints and encourage
professional client interactions.
Promote product knowledge and enhance the shopping
experience.
Or any other task assigned.
MINIMUM QUALIFICATION AND EXPERIENCE
Proven
experience of 2 to 4 years in retail management or a related industry.
Bachelor’s
degree in marketing, Business, or a related field.
Track record of driving sales and operational
efficiency.
Team management experience.
Results-oriented, detail-oriented, and adaptable.
Exceptional computer skills, including Microsoft
Office and databases.
Awareness of the commercial trends and developments
within the industry
SKILLS
Must have superb interpersonal and organizational
skills with proven ability to work independently and in a team setting.
Demonstrated ability to lead and manage a diverse
team effectively.
Possess a strategic mindset with the ability to
conceptualize and implement organizational goals.
Proficient in assigning tasks and responsibilities
to achieve objectives efficiently.
Excellent organizing abilities
Good with figures and an analytical acumen
Must have exceptional written and oral communication
skills with the enthusiasm and drive to significantly contribute to a
mission-based organization.
