Job Title: Account Manager
Hiring Organization: Anonymous
Location – Locality: Nairobi
Location – Region: Kenya
Industry: ISP
Job Type: Full
Time
Salary: KES
Date Posted: 10/31/2023
Reports to: Business Development Manager,
Salary: Kshs 120k – 150k,
Our
client is a Start-up in the ISP space and they are looking to hire an Account
Manager who will be responsible for managing and nurturing client relationships
while contributing to the growth and success of the company. Your primary
responsibility will be to build strong, long-lasting relationships with new and
existing clients and to identify opportunities for upselling, cross-selling,
and providing exceptional customer service.
Key Responsibilities:
Client
Relationship Management:
Build and
maintain strong relationships with existing clients.
Act as
the primary point of contact for clients and address their inquiries and
concerns promptly and professionally.
Sales and
Business Development:
Identify
new business opportunities and work towards expanding the client base.
Develop
and execute sales strategies to meet or exceed sales targets.
Prepare
and deliver sales presentations to prospective clients.
Account
Management:
Understand
each client’s unique needs and requirements.
Work
closely with technical and support teams to ensure clients’ services are
delivered as promised.
Manage
and monitor service delivery and escalate any issues to ensure client
satisfaction.
Market
Research and Analysis:
Stay
updated on industry trends, market conditions, and competitive offerings.
Provide
market intelligence to the management team for informed decision-making.
Reporting
and Documentation:
Maintain
accurate and up-to-date records of client interactions and transactions.
Prepare
regular reports on sales activities, revenue, and client feedback.
Customer
Support and Issue Resolution:
Assist
clients in resolving service-related issues and coordinate with technical
support teams to ensure prompt resolution.
Follow up
with clients to ensure their satisfaction and address any concerns.
Any other
duties as requested by management.
Qualifications
and Skills:
Bachelor’s
degree in business, marketing, or a related field.
Proven
experience in sales and account management within the ISP industry.
Strong
understanding of ISP services, networking technologies, and internet solutions.
Excellent
communication and presentation skills.
Results-oriented
with a track record of meeting or exceeding sales targets.
Ability
to work independently and as part of a team.
Strong
negotiation and problem-solving skills.
Proficient
in using customer relationship management (CRM) software.
How to
Apply:
If you
are up to the challenge and possess the necessary qualifications and
experience, send your CV only quoting the job title on the email subject (Account Manager – ISP) to jobs@corporatestaffing.co.ke by 20th November 2023.
