Kilimall
Job Vacancy: Shop Operations Officer
Location: Nairobi
Starting Date: Immediately
Who are we?
Kilimall is Kenya's leading
online shopping mall. It was launched in July 2014 with the mission of becoming
the No.1 E-commerce platform in Africa.
Kilimall serves a retail
customer base that continues to grow exponentially, offering products that span
various categories designed to ensure optimum levels of convenience and
customer satisfaction with the retail process; order delivery-tracking, dedicated
customer service support and many other premium services.
We invite you to be part of our
team by submitting your application to the following role based in Nairobi.
Shop Operations Officer
We are looking for outstanding
candidates to apply for a vacant position in the capacity of Shop Operations
Officer, in our Shop Operation Department.
As a Shop Operations Officer,
your role will entail;
Responsibilities:
- Responsible for SOP store sales and profits
- Maintaining good relationship with vendors by maintaining
competitive prices and stock stability.
- Provide exceptional customer service and resolve customer
complains.
- Communicate, execute, and manage e-marketing plans in
cooperation with other team members.
- Use different e-marketing channels such as social media
(Facebook/Twitter) and search engine optimization.
- Assisting process daily orders and after sale application.
- Manage store operational issues, including joining into
campaign, physical inventories, price changes, etc.
- Verification of vendor payment amount.
Who Are You?
Required Skills and Competencies:
- A Diploma or Bachelor's degree in any business related
course.
- Relevant experience in purchasing and resource development is
preferred.
- Proactive and a strong sense of responsibility and Teamwork
spirit.
- Data analysis skills with proficiency in computer
applications.
- Outstanding communication skills, both written and verbal.
- Outstanding organizational skills.
- Strong negotiation skills
- Supply and demand matching ability
- Ability to acquire customers and traffic
- Ability to learn and practice
Are you interested in this position and do you meet
the minimum requirements?
Apply by sending an email with
your CV and a convincing cover letter to recruitment@kilimall.com clearly
stating the subject heading “SHOP OPERATIONS OFFICER” by 15th September 2023.
Please state your current and
expected remuneration in your CV.
Due to the high volume of
applications received, only shortlisted candidates will be contacted.
