Shop Operations Officer Job in Kenya


Job Vacancy: Shop Operations Officer

Location: Nairobi

Starting Date: Immediately

Who are we?

Kilimall is Kenya's leading online shopping mall. It was launched in July 2014 with the mission of becoming the No.1 E-commerce platform in Africa.

Kilimall serves a retail customer base that continues to grow exponentially, offering products that span various categories designed to ensure optimum levels of convenience and customer satisfaction with the retail process; order delivery-tracking, dedicated customer service support and many other premium services.

We invite you to be part of our team by submitting your application to the following role based in Nairobi.

Shop Operations Officer

We are looking for outstanding candidates to apply for a vacant position in the capacity of Shop Operations Officer, in our Shop Operation Department.

As a Shop Operations Officer, your role will entail;


  • Responsible for SOP store sales and profits
  • Maintaining good relationship with vendors by maintaining competitive prices and stock stability.
  • Provide exceptional customer service and resolve customer complains.
  • Communicate, execute, and manage e-marketing plans in cooperation with other team members.
  • Use different e-marketing channels such as social media (Facebook/Twitter) and search engine optimization.
  • Assisting process daily orders and after sale application.
  • Manage store operational issues, including joining into campaign, physical inventories, price changes, etc.
  • Verification of vendor payment amount.

Who Are You?

Required Skills and Competencies:

  • A Diploma or Bachelor's degree in any business related course.
  • Relevant experience in purchasing and resource development is preferred.
  • Proactive and a strong sense of responsibility and Teamwork spirit.
  • Data analysis skills with proficiency in computer applications.
  • Outstanding communication skills, both written and verbal.
  • Outstanding organizational skills.
  • Strong negotiation skills
  • Supply and demand matching ability
  • Ability to acquire customers and traffic
  • Ability to learn and practice

Are you interested in this position and do you meet the minimum requirements?

Apply by sending an email with your CV and a convincing cover letter to clearly stating the subject heading “SHOP OPERATIONS OFFICER” by 15th September 2023.

Please state your current and expected remuneration in your CV.

Due to the high volume of applications received, only shortlisted candidates will be contacted.