Job Title: Resort Manager
Hiring Organization: Anonymous
Location – Locality:
Location – Region: Kenya
Industry: Hospitality
Job Type: Full
Time
Salary: KES
Date Posted: 09/12/2023
Location: Timau, Meru,
Our
client is a newly established small high end resort based in Timau, Meru. They
are looking to hire a Resort Manager who will ensure smooth running of the
resort.
Duties and Responsibilities
- Ensure
the facility is sparkling clean, neat and tidy in all areas at all times.
- Promote
a professional and hospitable image to the guest Give full cooperation to
any guest requiring assistance with a prompt, caring and helpful attitude.
- Actively
take part in sales and marketing activities of the resort and come up with
growth strategies to increase revenue
- Maintain
regular and efficient communication with the directors
- Take
on supervisory responsibilities as required and assist in all areas
operationally.
- Assist
in the training and induction of new staff.
- Ensure
the security of the resort, inventory and keys at all times.
- Maintain
a safe, secure, and healthy facility environment by establishing and
enforcing sanitation standards and procedures.
- Purchase
items for the resort and engaging with Suppliers / Vendors for quality
products and provide performance assessment of vendors
- Inspect
restaurant for cleanliness, ambience, service readiness, staff grooming
& hospitality culture.
- Carrying
out random inspection of stores (F & B / Kitchen) to check the stock
in hand (quality, par stock levels, expiry etc.) with the Chef to ensure
quality food is served
- Ensure
that risk assessments are carried out and reviewed regularly.
- Identify
and report maintenance requirements/hazards in the workplace.
- Assume
responsibility whilst on duty for any emergency situations in line with
procedures.
- Attend
any training meetings as required.
- Supervises
and delegates duties to staff and prepares work schedules for them.
- Develops
weekly host’ schedules, monitors team attendance and put up the leave
calendar
- Supervises
all sections and improvements in operation where finds opportunities to
develop service standards.
- Plans
and organizes departmental periodical training sessions for staff of
courtesy, efficiency and job knowledge (especially for new staff).
- Keeps
knowledge/information of any change in resort policy and procedure and
enforce them.
- Ensures
good communication and cooperation between the front office department and
other departments.
- Performs
all duties applicable to the night shift ensuring all reports, system
checks, as well as run of the day (date system change), are performed
according to standards and hotel requirements.
- Controls
expenses of the resort.
- Liaise
closely with housekeeping to ensure that the optimum number of
rooms/suites are available and all incoming guests requirements are met.
- Reads
all reservation correspondence prior to the guest arrival to understand
the needs and wants of the guests, updates and corrects information
accordingly
- Conducts
daily briefings
- Blocks
a special room. Requests and personally checks them prior to the arrival
of guests.
- Personally
welcomes guests and allocates rooms and coordinates with the supervisor
for proper follow up.
- Make
sure that the service of the front office is prompt and attentive at all
times.
- Personally
resolves any problem a guest may face during his stay in the hotel or
endeavours to provide the maximum service possible always with a margin
for flexibility.
- Conducts
regular inspections of areas directly under his responsibility.
- Meets
regularly with supervisors to convey all necessary information, concerning
events taking place in the hotel, memoranda received, transfers and
training procedures or instruction from higher management.
- Communicate
to management concerns, movement of guests and guest comments.
- Prepare
revenue and occupancy forecasting
- Maintain
an organized and comprehensive filing system with documentation of
purchases, vouchering, schedules, forecast, reports and tracking logs
- Conforms
to the company’s Policies & Procedures.
- Directing
and assessing workflow periodically.
- Instituting
suitable disciplinary measures upon employees’ misconduct.
- Perform
any other duties as assigned by the Management requirements.
Key
Qualifications
- Diploma/Degree
in hospitality, sales and marketing or any related field
- Possession
of a Management, Training and Development, or adjacent qualification is
ideal.
- Demonstrable
experience as a reliable resort manager.
- Three
or more years of progressive managerial experience as a hotelier.
- Experience
in Food and Beverage service
- Experience
in housekeeping and Front Office
- Have
basic hotel accounting knowledge
- Consistent
& proven track record in business development, client acquisition and
retention.
- Proficient
in mainstream scheduling solutions.
- Excellent
verbal and written communication skills.
- Brilliant
supervision, motivational, and task delegation abilities.
- Refined
coordination techniques.
- Willingness
to perform nighttime and weekend tasks.
- Knowledge
of MS Suite applications.
- Excellent
knowledge of guest related functions and guest service.
- Hands-on
approach to all operational aspects.
- Is
self-motivated and can work independently.
- Ability
to work under pressure in all aspects of job function.
- Ability
to maintain guest confidentiality.
- Possess
good administration and inventory management skills.
- Possess
good interpersonal skills.
- High
level of integrity
- Physically
fit to climb stairs and handle heavy luggage, heavy lifting of materials
up to 75lbs.
- Any
equivalent combination of experience and training that provides the
required knowledge, skills, and abilities is acceptable.
How to
Apply
If you
are up to the challenge, possess the necessary qualification and experience;
please send your CV only quoting the job title on the email subject (Resort Manager- Timau) to vacancies@corporatestaffing.co.ke before 18th September 2023.
