Job Title: Receptionist
Hiring Organization: Avenue
Hospital
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Health
Care
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 09/27/2023
Job
Objective/Purpose
- Manage
the reception professionally at all times and that all visitors, patients
and clients are accorded immediate service
Key Responsibilities
- Maintaining
proper patient / client records depending on the designated department /
branch.
- Ensure
that all the procedures, systems laid down for vetting and ensuring that
all clients seeking treatment are followed for the various categories of
clients i.e. Staff, GOP’s , AHC prepaid and credit / insurance clients.
- Ensure
proper patient registration per the defined protocols
- Ensure
accurate billing and timely finalization of invoices
- Ensure
proper cash handling as per defined protocols
- Ensure
that all incoming telephone calls are directed/ transferred to the
respective departments /offices.
- Client
satisfaction – ensure client satisfaction through quality of service,
communication, feedback, escalation and caring attitude, the standardized
tool for patient satisfaction measurement and demonstrate follow-up and
improvement
- Maintain
patient privacy and confidentiality at all times.
- Any
other duty as assigned by the supervisor in line with the job description.
Personal
Specifications
- Certificate
in Business Management or a relevant business course
- Minimum
of 1 year experience
- Organizational
awareness and detail-oriented
- Strong
interpersonal and communication skills, teamwork and reliability
How To
Apply
Application
documents (CV and Certificates) must be emailed to vacancies@avenuehealthcare.com with
the job position you are applying for as the subject of the email by 6th
October 2023.
