Head of Technology Solutions Delivery Job in Kenya

Head Of Technology Solutions Delivery

Brief Description

To lead the Technology Solutions Delivery team that comprises of Technology Project Management Office, Technology Business Analysis and Technology Enterprise Architecture functions in working with the business users in successfully implementing Technology business systems from project inception to delivery within stipulated deadlines.

To Monitor the effectiveness of business systems and adapt them to evolving and changing environments and to drive delivery of large and complex business-critical technology solutions within stipulated timelines and budgets.

Key Responsibilities
Projects Delivery

Ensure that projects deliver the as-designed solution, remain within a baselined budget, and are delivered on time while achieving quality criteria and meeting defined business requirements.
Manage business system implementation projects from inception through delivery and continue to perform post-implementation audits. This includes rigorous project scope control and management of change variations.
Ensure that business system implementation meets set business objectives, brings about desired improvements in the target business area, and is delivered within time and budget allocations and expected quality.
Manage external project resources and vendors to ensure that all project needs, milestones, and timeframes will be met.
Manage the inter-departmental client relationship, drawing on resources throughout the company to deliver on business needs through a coordinated development of related systems.
Provide users with guidelines in both emerging technologies as well as application of best practice implementation and usage to ensure that they use technology in the best way possible.
Ensure project set-up, resource allocation, planning, and operations are efficiently managed.
Assist the business in the identification of business process improvement initiatives while maintaining focus on effective project delivery.

Stakeholder & Vendor Management

Communicate effectively with key stakeholders regarding the status of their projects highlighting any risks and setting realistic expectations.
Be an integral part of the strategic development process and keep the Chief Information and data Officer fully briefed on all upcoming operational process requirements/changes.
Manage the inter-departmental client relationship, drawing on resources throughout the company to deliver on business needs through a coordinated development of related systems.
Manage business users’ satisfaction, commitment, and expectations to high service levels as well as the effective management of both internal and external escalations.
Act as the single point of contact between senior management and project teams during project implementation, whilst taking accountabilities for all escalations relating to technology projects.

Processes, Procedures, and Performance Management

Design and document various standards, policies, and procedures to govern the delivery of company-wide projects.
Assist the Chief Information and Data Officer in coordinating Technology Governance Steering Committee (TGSC), and any other assigned technology governance frameworks.
Oversee the functions of the Enterprise Architecture Board (EAB) to ensure it delivers on its mandate.
Ensure operational efficiency through the development and implementation of sound, high-quality standard and service optimization processes. This includes defining, implementing, and measuring the effectiveness of sectional operational policies and processes aimed at the successful delivery of projects.
Provide accurate and timely reporting with respect to key performance metrics and recommendations to improve speed in the delivery of solutions.

People

Accountable for sectional planning, people development, capability, and resourcing through effective leadership and management.
Work with section managers to identify and ensure adequate availability of fit for purpose, skilled resources, able to deliver against set departmental and company goals/objectives.
Perform Training Needs Analysis, coaching, and mentorship of teams.
Develop and motivate an innovative and inspired team and re-evaluate their skills and progress to ensure delivery of KRAs.

Qualifications

Bachelor’s degree in computer science, ICT, or a related field.
Must possess either ITIL, CBAP, or COBIT5 Certification
Project Management Certification e.g. PRINCE 2, PRINCE 2 Agile, or PMP
IT Business Support product certification
Membership in a relevant IT professional body
IT Security Certification is an added advantage.

Minimum Years of Experience

10 years experience as a leader in Technology; with at least 5 years in Project Management in a similarly sized organization
At least 10 years of overall IT management experience
At least 5 years as a leader in technology solutions delivery and Project Management.
Demonstrate capability in leading teams in business requirement analysis and solutions delivery – from conception to operationalization.
Demonstrate capability in leading multifunctional teams to drive requirement analysis, project management, and solutions architectures.
Relevant Business Analysis skills, training, and experience
Service delivery and support skills
Expertise in other technology areas such as DevSecOps, Technology Security & Risk, and infrastructure management – added advantage.
Demonstrated success in budget and financial management.
Demonstrated ability to build and manage high-performance technology teams.
Ability to champion solutions with high payback potential • Experience in customer relationship management
Superior team leadership, team and cooperation skills with the ability to influence positively and champion high performance.
Excellent communication, interpersonal & analytical skills with the ability to work confidently on high-priority problems.
Ability to handle pressure and difficult situations with resilience, calmly, and effectively.