Credit Administrator
About SunCulture
Founded in 2012,
SunCulture’s vision is to build a world where people take control of their
environment in rewarding and sustainable ways. SunCulture does this by
developing and commercializing life-changing technology that solves the biggest
daily challenges for the world’s 570 million smallholder farming households.
Over the last 5 years, the company has grown significantly and now employs 100+
people around the world.
About the Role
Reporting to the Head of
Credit, this role will entail verification of the customer details obtained
from the initial survey done by the sales agents to ensure data being relied on
for onboarding purposes is accurate. This role will also be responsible for
other administrative functions within the PAYG department which, among other
things, will involve dispatch and filing of various documentation.
Key Responsibilities
- Be accountable for verification of customer information and
documents as generated from the initial customer survey, CDS1.
- Ensure details on the customer and next of kin IDs are valid
and captured correctly
- Ensure customer location and address are properly verified
and confirmed
- Liaise with customers where additional information is
required or further clarifications sought
- Engage with other team members with regards to handling
queries around customer information
- Generate reports from the Credit Reference Bureau with a view
to understanding the details and using the same to ensure the veracity of
customer information and for onward use by Relationship Managers to
perform risk assessments under CDS2.
- Generate customer statements within the system and dispatch
the same to customers on a regular basis or upon request.
- Meet tight SLA timelines with regards to the provision of the
requisite data to the Relationship Managers to perform the next steps.
- Follow-up on current and historical PAYG contracts with the
engineering team and ensure all installations done have a corresponding
contract filed.
- Ensuring all customer documentation required for repossession
purposes are availed to the collection officers in a timely manner.
Skills and Competencies
- Degree in Actuarial Science or finance or economic or any
other relevant field
- At least 2-5 years work experience in a similar role in a
busy organization, preferably dealing with small scale farmers.
- Experience with preparation and analysis of large data sets
- Sound customer service skills and exceptional attention to
detail abilities
- Evidence of well-developed organizational skills and the
ability to meet deadlines.
- Integrity and ability to work in consumer finance with small
scale farmers across Kenya
- Sound verbal and written communication skills including the
ability to communicate.
- Target driven, self-starter, and problem solver
- Demonstrated ability to follow policy and procedures.
- Sound judgment, analytical, and decision-making skills.
- Accuracy and precision.
- Demonstrated ability to quickly learn new systems and
processes.
- Demonstrated commitment to service excellence.
- Computer literacy
How To Apply