Systems Analyst – MTO Integrations
Job Description
Reporting to the Head –
Business & Application Support, the role holder is responsible for
effective implementation support, maintenance of respective Money Transfer
Organizations and associated integrations to Bank & partner systems.
The Role
Specifically, the
successful jobholder will be required to:
Oversee resolution of
systems related problems with the Banks MTO integrations.
- Handle
queries from users and resolve or advise them accordingly.
- Attend
to systems failures and resolve or coordinate the resolution of the
problem including liaising with software vendors to resolve systems issues
or escalation.
- Maintain
an up-to-date system issues log and enforce change control procedures to
assure business continuity in cases of system failures to avoid business
disruption.
- Assist
audit in fraud investigations and implementing corrective measures.
- Work
closely with all IT functions to ensure systems are up and running at all
times.
- Escalate
system issues to Head of Unit and further to software and hardware vendors
Lead
implementation/upgrade (projects) of MTO integrations
- Prepare
and sign-off Project Initiation Document, obtain approval to commit
required resources.
- Ensure
that systems are designed and configured as per the requirements of the
users i.e. conceptualize and provide the best approach to achieve or
automate business requirements from the users.
- Provide
test systems for UAT and ensure that functions/features are tested before
being put on the live system.
- Develop
and maintain documentation on system configuration or setup.
- Provide
resources/assist in user training.
- Application
tuning and performance monitoring
- Establish
and maintain sound backup and recovery policies and procedures including
running BCP Drills as scheduled on DR systems installed.
- Advise
and sensitize the top management to facilitate decision making in
regarding I.T. matters.
- Conduct
post-implementation audits and provide cost benefit analysis.
- Manage
contracts and SLAs with respective vendors.
Manage maintenance of the systems once installed and provide guidance to users in line with the Business requirements of the organization
- Ensure
that the tariff changes are affected on the system on due dates.
- Maintain
the required system configuration and parameterization as required by the
business and technology.
- Plan
and develop implementation costs estimates.
- Ensure
adequate controls are in place to secure data.
- Ensure
that all applications are fully licensed.
- Ensure
Patch and Version Management
- Ensure
Compliance to regulatory bodies
- Policies,
procedures and guidelines for information processing and outputs are well
documented, details available and well understood.
- Keeping
required administrative passwords in the safe e.g. administrative access
to some of the systems.
- Software
security assurance and confidentiality maintenance.
- Review
and implement Audit and compliance recommendations provided by both
internal and external Auditors.
- Guide
/ Support the team members in closure of issues and projects
- Mentor
/ coach team members for effectiveness and performance improvement
- Vendor
relation /follow-up in respect to support issues.
- Other
duties as allocated from management.
Qualifications, Skills
& Attributes
The successful jobholder
will be required to possess the following qualifications:
- Bachelor
of Science Degree in Computer Science or related studies from a recognized
university with at least 2 years experience using/supporting ICT systems
- Must
have knowledge in Linux and windows operating systems
- Understanding
and experience MySQL, SQL Server and Oracle Databases
- Knowledge
in Open APIs, SOAP and REST API’s end points
- Knowledge
in SOA(Service Oriented Architecture) and ESB(Enterprise Service Bus)
technologies – preferably TIBCO
- Knowledge
in working with agile methodologies
- Working
knowledge with various MTOs (MoneyGram, Remitly, Paysend, Transfast,
Terra-pay, World Remit , Instant cash, AceMoney, TapTap Send, Thunes,)
How to Apply
If you are confident that
you fit the role and person profile and you are keen to add value to your
career then please forward your application letter enclosing detailed
Curriculum Vitae to jobs@co-opbank.co.ke indicating
the job reference number SA-MTO-I/IID/2022 by 17th May 2023.