Social Media Representative Job in Kenya

Social Media Representative 

About the Role:

We are looking for a qualified Social Media Representative to join our team. If you are a customer care professional with experience in digital customer care, we would like to meet you.

Our ideal candidate has oral and excellent written communication skills, and is willing to develop engaging content to solve our customer solutions.

You should be a ‘people person’ with the ability to moderate online conversations with our digital community.

Ultimately, act as the face and voice of our brand and manage all country-level customer care issues on digital platforms.

Duties and Responsibilities:

Monitor and attend to queries, concerns and comments posted on the company’s social media platforms.

Work with in-cross functional teams to meet and exceed customer expectations.

Daily review of social media posts for accuracy and ensuring inappropriate content is appropriately escalated and resolved.

Generate weekly reports on feedback, outstanding queries and support provided.

Facilitate brand consistency on a digital platform, through the stipulated response tree.

Liaise with multifunctional departments to stay updated on product and features development.

Build relationships with existing customers, potential customers, and industry professionals.

Stay up to date with current technologies and trends in social media, design tools and applications.

Skills and Experience:

A bachelor’s degree in social media management, marketing, or a related field.

A minimum of 1-year experience as a social media representative or a similar role.

A year of customer service experience would be beneficial.

Excellent knowledge of social media best practices.

Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+.

Working knowledge of social media tools, such as Hootsuite, Meta Business Suite, and Google Analytics.

Solid customer service skills.

Good communication and interpersonal skills.

Ability to work independently in a fast-paced environment.

How to Apply