Social Media Representative
About the Role:
We are looking for a qualified Social
Media Representative to join our team. If you are a customer care professional
with experience in digital customer care, we would like to meet you.
Our ideal candidate has oral and
excellent written communication skills, and is willing to develop engaging
content to solve our customer solutions.
You should be a ‘people person’ with
the ability to moderate online conversations with our digital community.
Ultimately, act as the face and voice
of our brand and manage all country-level customer care issues on digital
platforms.
Duties and
Responsibilities:
Monitor and attend to queries,
concerns and comments posted on the company’s social media platforms.
Work with in-cross functional teams to
meet and exceed customer expectations.
Daily review of social media posts for
accuracy and ensuring inappropriate content is appropriately escalated and
resolved.
Generate weekly reports on feedback,
outstanding queries and support provided.
Facilitate brand consistency on a
digital platform, through the stipulated response tree.
Liaise with multifunctional
departments to stay updated on product and features development.
Build relationships with existing
customers, potential customers, and industry professionals.
Stay up to date with current
technologies and trends in social media, design tools and applications.
Skills and Experience:
A bachelor’s degree in social media
management, marketing, or a related field.
A minimum of 1-year experience as a
social media representative or a similar role.
A year of customer service experience
would be beneficial.
Excellent knowledge of social media
best practices.
Ability to effectively use a variety
of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and
Google+.
Working knowledge of social media
tools, such as Hootsuite, Meta Business Suite, and Google Analytics.
Solid customer service skills.
Good communication and interpersonal
skills.
Ability to work independently in a
fast-paced environment.
How to Apply
