Front Office Agent
What is in it for you:
Employee benefit card offering
discounted rates in Accor worldwide
Learning programs through our
Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and
grow within your property and across the world!
Ability to make a difference in the
local community through our Corporate Social Responsibility activities, like Planet
21
What you will be doing:
Reporting to the Front Office Manager, responsibilities
and essential job functions include but are not limited to the following:
Register and room all guest arrivals
according to established procedures
Perform check in, check out and room
change procedures and ensure all data are accurately entered into the hotel
system
Maintain cashier float and ensure
accurate daily report of all money received
Cash hotel guests’ personal and
travelers checks and assist with currency exchange
Keep abreast of all modifications to
accounting policies and procedures
Attend to guests’ request of using the
service of safety box at all times
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
Attend to guest’s complaints,
inquiries and requests, refer problems to supervisor/Assistant Manager if
he/she unable to assist
Is familiar with other Raffles
properties so that guest indicating any next destination on the registration
card can be “sold” an onward booking to another Raffles property
Ensure that the guests depart the
hotel with a positive impression of hotel service
Perform the audit balances and prepare
all reports for audit in an orderly fashion
When on night shift, check night
report, prepare morning report and prepare all necessary forms for guest
arrivals
Maintain comprehensive knowledge of
standard reservation procedures
Maintain exemplary department
standards of behavior and appearance and attitude
Ensure front desk work area is kept clean
and in an orderly state at all times
Is fully aware of the Credit policy
Adhere to OH&S policies and
procedures
Perform related duties and
special projects assigned
Your experience and
skills include:
Skilled in Front Office
operations with the ability to work in a multicultural and diverse
environment
Minimum 2 years’ relevant experience
Penchant for customer service and
effectively manage guest complaints
Ability to train and manage a dynamic
team
Excellent English communication
skills; both verbal and written
Knowledge of Micros or similar POS
systems, Opera or similar PMS systems and Microsoft Software
How to Apply
