Donor Relations Officer
Job Purpose:
Support the National Office in the servicing of WVUS
donors and partners across all WVUS fundraising channels. The Donor Relations
Officer (Donor Liaison) will collaborate with appropriate WVUS Relational
Fundraising Channels: (HNW, Influencers, Church, Artists) as part of the Vision
Trip & Donor Liaison Program and the appropriate NO Departments (primarily
the ND, Senior Leadership Team, ADP managers, Sector Directors/Managers,
Finance and Supply Chain) to enhance the donor and partner experience. The incumbent
will work with Donor Relations Manager in all aspects of the role with the
expectation to create compelling experiences and deliverables that demonstrate
WV’s transformational development model, resulting in increased awareness,
advocacy, and financial support to World Vision.
Designation: Donor Relations Officer
Grade Level:14
Reporting Line: Program Officer-Donor Relations
Work Location: Nairobi
Duties and
Responsibilities:
Ensure WVUS donors and partners to
specific fundraising campaigns and channels receive optimal service from all
necessary NO departments, which may include the National Director, Senior
Leadership Team, Sector Leaders, ADP Managers, Operations, Sponsorship,
Communications, Finance and others.
Hosting Donors visiting the National office
(NO) physically or on Virtual video links. Establish full support of all
relevant NO departments (including ND, Senior Leadership, Program and Sector
staff, Sponsorship and Guest Relations) to ensure the success of the Donor
Trips and virtual calls. This includes understanding the WVUS fundraising
staff objectives for the trip, donor insights, and the ability to plan
strategically with WVUS and the NO to reach these objectives. At a
minimum this will involve:
Multiple meetings (various
technologies) with WVUS Staff – including the fundraising staff – to fully
understand the trip objectives
Visiting the ADP prior to a trip to
meet staff and beneficiaries to prepare for an agenda that “tells the WV story
of need, WV intervention and impact on lives” and meets the trip objectives
Plan an agenda that will transform the
mind and the hearts of the donors
Engage in conversations and
interactions directly with donors.
Preparing appropriate and strategic
welcome packets for donors. These welcome packets should be customized
for each individual Vision Trip.
Ensure proper logistics are in place
well before the planned Vision Trip dates. This includes, but is not
limited to, accommodations, meals, transportation and security,
Meeting with the WVUS trip host (fund
raiser) daily during the trip to debrief and plan the next day.
Debriefing a Vision Trip, with key
stakeholders.
Ensure that all financial arrangements
for the trip (prior, during, and following) are properly handled and
reconciled.
Keeping the WVUS Promise to Donors by
researching, planning and providing high quality deliverables that demonstrate
program impact at the individual beneficiary level (such as beneficiary impact
stories, photos and video footage and custom calls) for projects funded by WVUS
donors and partners. These need to tell the story of Transformational
Development in a way that is understandable to the US donor and helps move
their heart towards deeper involvement and commitment to funding WV ministry.
These “deliverables” will be determined
by WVUS and communicated by the WVUS Vision Trip Team. The NO Donor
Liaisons (DL) will collaborate with the WVUS Manager, Donor Liaisons and Donor
Relations Manager supervisor to ensure these deliverables are clearly
understood and provided by clearly defined due dates
Multiple meetings (various
technologies with WVUS Staff to fully understand the story and resource
objectives
Meet, plan and collaborate with NO
program staff to identify effective impact ideas and recommendations.
Visit multiple ADPs to meet staff and
beneficiaries
Research and interview beneficiaries
Prepare appropriate and strategic
approach to resource gathering. This includes, but is not limited to,
accommodations, meals, and transportation.
Deliver and/or create presentations
using stories, videos and photos.
Donor Relations Officer will undergo
extensive training by WVUS to ensure understanding of the type and style of
deliverables which are expected. These deliverables are unique to “Donor
Campaigns” and are different than other similar categories of deliverables
requested by other WVUS departments
Qualifications,
Knowledge and Skills
Bachelor degree required with
preference in communications, community development, or related field of study
required
Five years of relevant work experience
preferably in the humanitarian sector
Understanding of transformational
development and ability to translate technical language into language that is
easily understandable by donors – required
Excellent communication and public
relations skills with strong English language capability (written and oral) and
ability to clearly communicate complex ideas and principles required
Experience with personal computing,
email and general office productivity software (e.g. Microsoft Office Suite)
required
Experience hosting in person and
virtually or working with US groups of donors or visitors highly preferred
Experience with non-government
organization preferred
English writing experience with a news
agency, marketing organization, NGO or International organization preferred
Technical experience with video,
editing and still photography preferred
High level of cross-cultural
interpersonal skill, personal maturity, and proven ability to influence
multiple stakeholders required.
Must be available for significant
travel time to projects
Skilled in personal computing, email
and general office productivity software (e.g. Microsoft Office Suite) and
other programs for uploading and downloading information
At least minimal experience with still
photography, videography, video editing, and story writing style of
communication
Understanding of
transformational/community development.
How to Apply