Job Title: Customer Service Assistant,
Job Type: Full Time,
Reports to: Legal Manager,
Location: Nairobi, Kenya,
Job Summary:
Responsible for providing
administrative support to the Legal Department on client documentation.
Key Responsibilities
Ongoing
review of client files to ensure that the correct client engagement procedures
are followed by the Relationship Managers (‘RM’s) and that all the necessary
support documentation is obtained at the point of engaging clients.
Maintain
an organized procedure for obtaining all client legal documentation – National
ID or passport, KRA pin, passport-size photographs, and other documentation as
required by the legal officer.
Review
completed transaction client files to ensure they contain the full set of
transactional documents (e.g. sales agreements, receipts, addendums to the sale
agreements, etc) and are ready for the title transfer process;
Assist in monitoring
the turnaround times of Legal documentation, that is ensuring clients sign and
return relevant documents that
are required for each title transfer process (e.g. client documents, AMG realtors
documents, relevant transfer forms duly signed, etc)– and document the same for
purposes of tracking the progress.
Maintain
a system to track clients who have completed their contractual payments and
ensure that all transfer procedures are initiated and processed in a timely
manner;
Upon
receipt of original Titles from the land Registry, ensure that each one is
delivered to the respective client and ensure that the title delivery is
acknowledged. Further, ensure the correctness of the titles (client names, plot
references, etc)
Responsible
for dispatch of all client documentation to the relevant AMG associates and
offices.
Relieve
the Office Assistant in the hospitality role in the event that she is away from
the office;
Keeping
track of the Relationship Managers who are holding Client Files and ensuring
they return to the correct storage location;
Any
other tasks as assigned from time to time.
Qualifications
Bachelor’s
Degree in Business Administration/Public Relations from a recognized
institution.
3
Years experience in Customer Service Management
Good
communication skills.
Excellent
knowledge of MS Office & Excel.
How To
Apply
If you possess
the necessary qualification and experience;
Please send your CV only quoting the job title as the
email subject (Customer
Service Assistant) before 29 May 2023 to recruitment@amgrealtors.com