Title: Customer Care Representative,
Location: Nairobi,
Gross Salary: Competitive,
Our client in the
logistics company seeks to hire a Customer Service who will be responsible for
handling all aspects of customer care for a cargo and clearing firm The primary
responsibilities will include answering customer inquiries, resolving issues,
and providing support to ensure customer satisfaction. The Customer Care
Representative will also be responsible for performing additional duties as
assigned by the manager.
Key
Responsibilities
- Respond to customer inquiries via phone,
email, or in person
- Resolve customer issues in a timely and
efficient manner
- Maintain accurate customer records in
QuickBooks accounting software
- Coordinate with other departments to
ensure timely delivery of cargo
- Handle customer complaints and provide
solutions to meet their needs
- Communicate with customers regarding
shipment status, delays, and other relevant information
- Prepare reports and analyze data to
identify trends and improve customer satisfaction
- Provide feedback to management regarding
customer issues and opportunities for improvement
- Perform additional duties as assigned by
the manager
Key Skills & Qualifications
- High school diploma or equivalent
required; some college coursework preferred
- 2+ years of experience in customer
service or a related field
- Excellent communication and
interpersonal skills
- Strong problem-solving and analytical
skills
- Proficient in QuickBooks accounting
software and Microsoft Office
- Ability to work independently and as
part of a team
- Strong attention to detail and
organizational skills
- Ability to multitask and prioritize
tasks effectively
- This job description is not intended to
be all-inclusive. The employee may be required to perform other duties as
assigned by the manager
N/B – Female Candidates
are encouraged to apply.
How To
Apply
If
you are up to the challenge and possess the necessary qualification and
experience; please send your CV only quoting the job title on the email subject
(Customer Care Representative –Logistic) nairobi@sahancargo.com
before 16th May 2023.
