Controller
Controller-Eldoret
Job Summary
Securex Agencies (K)
Limited is seeking to recruit a Controller for our Eldoret Branch. The
Controller will be responsible for ensuring 24/7 focal points for all security
coordination and communication as directed by the Security Specialist and
Security Focal Points.
Duties and
Responsibilities
Acts as the 24/7 focal point for all security
coordination and communications as directed by the Security Specialist or
Security Focal Points.
Operates
as the 24/7 single point of contact (POC) for triaging all emergencies and
networking to the appropriate resource while maintaining an electronic log of
all incidents.
Serves as the command-and-control node for
routine and emergency situations by maintaining communications with the
security guard force personnel, the security site supervisor/manager and the
Security Specialist/Security Focal Points.
Operates
all emergency communications equipment including UHF/VHF/HF radios, satellite
phones, landlines, vehicle tracking systems and cell phones.
Frequent,
proactive monitoring and tracking of all client and vendor vehicles on mission
using the ‘Track 24’ platform in tandem with radio/cell phone checks with the
drivers.
Monitors
the CCTV system for the country Office and acts as an initiator for
shelter-in-place and lock-down protocols.
Conduct daily checks to ensure that all client’s
security monitoring, tracking and operating systems are functional and report
any faults to the client’s Security Specialist.
Maintains an updated list of point of contact
numbers and residence locations for all international and national Client’s
residential Staff/Consultants and VMs.
Providing customers with the organization’s
service and product information.
Completing call notes and call reports as
necessary and updating them.
Obtaining and evaluating all relevant data to
handle complaints and inquiries.
Recording details of comments, inquiries,
complaints, and actions taken.
Give feedback to the client on complaints.
Conduct periodic equipment inspections and
routine tests to ensure that operations standards are met.
Update
all monthly reports and share them with the head of the department on a monthly
basis as per the deadlines issued.
Minimum Requirements and Competencies
Bachelor’s degree in Information Technology,
Security Management, or a Business-related field.
Diploma/Certificate in any Customer Service
course.
Minimum
of 3 years experience working in a busy Call Centre within a commercial
business setting.
Tech-Savvy, well conversant with Microsoft
Office, Excel and PowerPoint and capable of quickly learning new software
applications.
Proficiency in the use of social media
platforms, and multiple communication equipment such as HF, VHF, UHF Radios,
satellite phones etc.
Ability to multitask.
Report writing experience.
How to Apply
If you believe you are the
right candidate and can clearly demonstrate your abilities to meet the criteria
above, please send your application letter and CV to careers@securex.co.ke indicating the title
of the job as the subject matter, on or before 20th
May 2023.
Please note due to the
high number of applicants, only shortlisted candidates will be contacted.