Call Center Agents
Job Description
Our client, an on-demand Courier Service that delivers
products ordered through their mobile app seeks to recruit a Call Center Agent.
He/she’s main task is to coordinate live rider operations and ensure daily
performance against a range of KPIs.
Location:
Nairobi
Key Responsibilities
Monitor, anticipate and manage the
live operation to ensure a great user experience
Manage real-time fleet capacity
Lead the communication with the fleet
for ongoing orders
Give structured and actionable daily
feedback to the ops managers
Ensure a smooth operation by
coordinating communication with Live Ops support, clients, couriers, and other
operational departments.
Ensure that quality assurance checks
are completed and maintained.
Assist clients with product selection
and pricing to improve transportation routes.
Monitor deliveries, ensuring customer
satisfaction and maintaining accurate logs of all transportation and goods.
Requirements
Diploma or Bachelor’s or equivalent
training and/or least 6 months related experience preferred
Strong listening and communication
skills.
Previous call center experience is
required or at least 1year experience in a similar role.
Preferably residing along Waiyaki Way.
You are aligned with our company
values and enact them both in your personal and professional life
Effective English written and
communication skills
Computer proficiency in MS Office,
G-docs and call center equipment/software programs
Organized and logical, willing to
adapt quickly to changing policies and procedures.
Must be able to work as part of a team
in a fast-paced and pressured environment,
Communicating effectively with both
colleagues and clients and following verbal and written instructions.
Must be able to efficiently solve
problems Relating to dispatch of orders locally
How to Apply
Interested and qualified candidates should forward their
CV to: jobs1@hcsaffiliatesgroup.com using
the position as subject of email.
