JOB PURPOSE
The main purpose of an M-KOPA stock controller is to serve customers and
the sales team by distributing stock and helping customers with troubleshooting
and servicing.
You will report to the Retail Team Leader.
Main Job Responsibilities
- Inventory
management: You will receive, issue stock, and take stock
- Reverse
logistics: You will complete phone swap and phone returns
- Sales
support: You will acquire and upgrade sales
- Customer
service: You will log, troubleshoot, follow up and resolve customer issues
and general inquiries
- After-sales
service: You will proactively follow-up phone servicing, contact
customers, and ensure the customer collects the phone
- Branding:
You will ensure that all posters and marketing materials at the depot are
in good condition and visible
- Any
other tasks assigned
Qualifications
- At
least 1 year’s experience in customer care or inventory management,
preferably in a phone-selling company
- Tech-savvy
with a smartphone bias
- Front
office management is an added advantage
- Computer
literate
- A
diploma in business or a related field, a degree in any field is an added
advantage
How to Apply
M-KOPA is an equal opportunity and affirmative
action employer committed to assembling a diverse, broadly trained staff.
Women, minorities, and people with disabilities are strongly encouraged to
apply.
M-KOPA explicitly prohibits the use of
Forced or Child Labour and respects the rights of its employees to agree to
terms and conditions of employment voluntarily, without coercion, and freely
terminate their employment on appropriate notice. M-KOPA shall ensure that its
Employees are of legal working age and shall comply with local laws for youth
employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as
a pre-employment or post-employment requirement. This means that we never
ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other
kind of money in exchange for offer letters or interviews at any time during
the hiring process
