IT Vendor Management/ Liaison Specialist
Job Purpose:
- The IT Vendor Management/Liaison
Specialist is responsible for the end-to-end supplier management process,
from initial analysis though qualification/requalification and partnering
with end users on continual oversight.
- In addition, this position will
also work with Sourcing i.e. Procurement and Functional areas who manage
the vendor relationships for IT.
Key responsibilities:
- Responsible for vendor management
for IT through conduct of timely evaluation to include the planning and
conducting of a vendor risk analysis; and qualification and
re-qualification activities, including review of vendor evaluation
questionnaires, scheduling of remote and on-site audits and review of
qualification audit outcomes.
- Maintains the Vendor Management
Tracker and associated vendor files.
- Create and execute reporting and
metrics to quality leadership on the vendor services.
- Maintenance and review of vendor
contracts and SLAs for IT.
- Works directly with proposed and
existing vendors to obtain initial qualification and ensure adherence to
requirements.
- Strategically partner with
functional areas on ongoing oversight of vendors
- Works with vendors and applicable
cross functional teams on the resolution of Action Items specified in
audits, or regulatory inspections.
- Follow up with relevant
shareholders on IT vendor payments, contracts renewal and renegotiations.
- Identifies and works with
procurement and applicable cross functional teams on vendor related
non-compliances, participating in Root Cause Analysis for development of
corrective and preventative actions.
- Collaborates and serves as a
Vendor Management Point of Contact for departmental and cross-functional
teams to provide support to projects and initiatives.
- Participates in ongoing audit and
inspection readiness activities related to vendor management.
- Review of all IT vendor
contracts.
- Delegated Authority: As per
the approved Delegated Authority Matrix.
Key Performance Measures:
As described in your Personal Score Card
Knowledge, experience
and qualifications required:
- BA/BS degree or equivalent with
3-4 years of vendor management experience preferably in financial
services.
- Training in IT service management
and experience.
- Excellent verbal and written
communication skills and high level of attention to detail.
- Strong professional and
interpersonal skills.
- Knowledge of the IT vendor
management best practices, and general procurement guidelines.
- Ability to work independently.
How to Apply
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