IT Vendor Management/ Liaison Specialist Job in Kenya

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IT Vendor Management/ Liaison Specialist Job in Kenya

IT Vendor Management/ Liaison Specialist

Job Purpose:

  • The IT Vendor Management/Liaison Specialist is responsible for the end-to-end supplier management process, from initial analysis though qualification/requalification and partnering with end users on continual oversight.
  • In addition, this position will also work with Sourcing i.e. Procurement and Functional areas who manage the vendor relationships for IT.

Key responsibilities:

  • Responsible for vendor management for IT through conduct of timely evaluation to include the planning and conducting of a vendor risk analysis; and qualification and re-qualification activities, including review of vendor evaluation questionnaires, scheduling of remote and on-site audits and review of qualification audit outcomes.
  • Maintains the Vendor Management Tracker and associated vendor files.
  • Create and execute reporting and metrics to quality leadership on the vendor services.
  • Maintenance and review of vendor contracts and SLAs for IT.
  • Works directly with proposed and existing vendors to obtain initial qualification and ensure adherence to requirements.
  • Strategically partner with functional areas on ongoing oversight of vendors
  • Works with vendors and applicable cross functional teams on the resolution of Action Items specified in audits, or regulatory inspections.
  • Follow up with relevant shareholders on IT vendor payments, contracts renewal and renegotiations.
  • Identifies and works with procurement and applicable cross functional teams on vendor related non-compliances, participating in Root Cause Analysis for development of corrective and preventative actions.
  • Collaborates and serves as a Vendor Management Point of Contact for departmental and cross-functional teams to provide support to projects and initiatives.
  • Participates in ongoing audit and inspection readiness activities related to vendor management.
  • Review of all IT vendor contracts.
  • Delegated Authority:  As per the approved Delegated Authority Matrix.

Key Performance Measures:

As described in your Personal Score Card

Knowledge, experience and qualifications required:

  • BA/BS degree or equivalent with 3-4 years of vendor management experience preferably in financial services.
  • Training in IT service management and experience.
  • Excellent verbal and written communication skills and high level of attention to detail.
  • Strong professional and interpersonal skills.
  • Knowledge of the IT vendor management best practices, and general procurement guidelines.
  • Ability to work independently.

How to Apply


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