Regional IT Manager
Job Purpose:
- Directs the planning and
implementation of enterprise IT systems in support of business operations
in order to improve service quality, business development and leading,
organizing, planning and controlling- budget issues.
- Responsible for all aspects of the
organization’s information technology and systems including maintaining
existing enterprise systems, while providing direction in all
technology-related issues in support of information operations and core
company values and monitor business growth to ensure that the approved
strategic goals are achieved.
Key responsibilities:
- The job holder is responsible for
the supervision of the following units:
a. ICT Information Security.
b. ICT Systems Architecture and Infrastructure.
c. ICT Service Delivery.
d. ICT Business Application.
e. ICT Projects. - Develops the Group ICT Strategy
and associated budgeting and planning to deliver an ICT strategy and
annual plans.
- Develops ICT policies and
processes to enable the strategy and in a cost effective and efficient manner.
- Ensures a centralized IT function
is operational for the organization.
- Ensures that robust business
processes are supported by modern ICT infrastructure.
- Maintains reliable core systems,
including maintenance of data access authority, integrity and security.
- Oversees all ICT projects and
ensures ICT governance is in place in line with best practice standards
including:
a. Identifying and recommending to the organization new Information and Communication Technologies that will make optimal impact upon the output quality of other departments.
b. Determining feasibility of integration ability of proposed automation solutions from departments or department of strategy.
c. Building a business case for ICT projects and transformation approval from top management/the board. - Project management of ICT
projects sponsored by Management Committee or other departments.
- Ensuring effective SLAs are in
place with internal departments and external vendors as required.
- Provide effective leadership and
oversees the day-to-day management of the department.
- Ensure effective ICT service
delivery function that encompasses end user training, customer training,
support and consultancy that assists managers and staff with ICT matters,
including service desk.
- Ensure Enterprise architecture is
in place and ensure it is working well.
- Ensure security and reliability
of the ICT investments remain secure at all times through the
establishment of best practice in ICT security.
- Ensure effective disaster
recovery and ICT business continuity management in place.
- Plan and implement Group ICT
policies and best practices in ICT management.
- Champion and monitor the
departmental risk management framework and policies in liaison with the
Enterprise Risk Management Department.
- Develop, train, coach, motivate
and evaluate functional staff to achieve highest levels of performance.
Key Performance Measures:
As described in your Personal Score Card.
Knowledge, experience and qualifications required:
- Master’s Degree in ICT, Computer
Science, Information Systems or a related field.
- Bachelors in ICT, Computer
Science, Information Systems or a related field.
- 10-12 years working experience in
ICT six years of which must have been at a management level.
- Relevant IT certification.
- Knowledge in:
a. On-going trends in ICT in the financial services sectors, ITIL Master as a certification.
b. Good understanding of business support services and their related technologies i.e.to support logistics, administrative, finance and HR activities.
c. ICT based risk management activities.
d. ICT security systems and controls.
e. IT Governance.
f. Financial Management.
g. Enterprise Performance Management. - Experience in developing and
implementing ICT strategies.
- Experience in managing
administering systems and infrastructure and in managing all business
support software and hardware mechanisms (IT and communications).
Leadership category
responsibility framework (Core Competencies):
Change Leaders in Britam need to:
- Strategically lead a function to
service customers from a sustainable and growing customer base whilst
increasing profit.
- Continuously configure and adapt
the functional area to most effectively suite the future view of the
business.
- Introduce new concepts so that
they are adopted appropriately at the right time (manage the rate of
change).
- Be in touch with the changing
industry, customer needs and international best practice.
- Improve the efficiency of the
function by appropriately challenging managers about operational and
tactical issues.
- Ensure the function has the most
appropriate people capability through effective inspirational leadership,
people development, and optimized succession planning.
- Ensure clarity of expectations
for individuals in the function and other stakeholders across the group.
- Facilitate functional
integration.
- Ensure the development and
establishment of appropriate behavior and values (culture) within the
function that aligns with the strategic direction and values of the
business.
- Co-ordinate between functions and
divisions to ensure optimization of the value chain and resources.
- Ensure alignment of strategy,
objectives and deliverables within the function.
- Develop innovative partnerships
and distribution channels to increase Britam’s market penetration.
- Ensure a seamless experience for
clients.
- Appropriately allocate funds and
capital to maximize shareholder value.
- Adequately manage operational
risk.
- Increase operational efficiency.
- Provide access to accurate and
consistent information and services across all channels.
- Improve quality and speed of
decision making across the business.
How to Apply