Title: CV Writer,
Industry: Service,
Location: Westlands,
Nairobi
Salary: Negotiable,
Corporate Staffing
Services is a leading HR & recruitment firm located in Nairobi. In the last
ten years we have placed qualified and suitable Kenyan professionals with
leading companies in Kenya and the Larger East Africa.
We are looking for a
vibrant, young individual with excellent writing and people skills. If you have
a genuine interest in writing, and are keen on career & job matters, then
this is an ideal opportunity for you.
The objective of the
career advisory department is to equip candidates with skills that give them an
edge in the job market. We do this by writing professional CV’s, interview
coaching, psychometric tests and career development advice and soft skills
training on different areas.
Responsibilities
- Attend to clients/Candidates and visitors in a
cordial and professional manner
- Respond to clients who call the office requesting
for the service
- Promptly respond to client emails and effectively
provide information on the service using the tailored responses available.
- Follow up on all emails through phone engagement.
- Exercising discretion when responding to client
inquiries both on email and on-call depending on the nature of the request.
- Interview clients on the phone or in-person to
better understand their skills, qualifications, and experience, analyse
their CVs, and provide them with career advice based on the answers they
provide.
- Billing clients on email (or in-person) depending on
the years of experience they have.
- Receiving payments in cash and submitting the cash
to the manager at the end of the day.
- Managing client relationships through ensuring they
are informed of opportunities and training that would benefit them
- Cross-selling different services to clients
- Provide clients with a review of their CVs (in
person, on email or phone) to offer guidance.
- Preparing CVs and Cover Letters (upon request of the
client once payment is done) and tailoring them to suit their experience
and qualifications free of grammatical errors.
- Researching and keeping track of current trends to
ensure the CVs are up to standard and as per market trends.
- Submitting the documents to clients on email, two to
three working days upon payment for the service.
Qualifications
- Degree or Diploma in Business Related Course
- Exemplary
writing skills as writing is the core role
- Previous
customer service experience in a fast paced environment is an added
advantage.
- Personal integrity and ability to maintain
confidentiality
- Ability to multi-task and get things done to
completion
- Excellent planning and organizational skills
- Competency in Microsoft applications including Word,
Excel, and Outlook
- Strong phone and verbal communication skills along
with active listening
- Ability to learn about services and describe/explain
them to prospects
- Customer focus and adaptability to different
personality types
- Outstanding negotiation skills with the ability to
resolve issues and address complaints
- Able to handle a high pressure environment
- Between 24 and 30 years of age.
How to Apply
If you are up to the challenge,
please send your CV only quoting the job title on the email subject (CV Writer) to godfrey@corporatestaffing.co.ke
before 12th April 2023.
This is an entry level position but
the ability to engage with people and a good understanding of customer
experience is very key.
