Job Title: Customer Service Intern
Recruiter: Stratostaff
East Africa
Location: Nairobi,
Kenya
Available: Immediately
Category: Experienced
Offer: Negotiable
(3 Months)
Profile
Introduction: Our client is seeking a customer service
intern who will be responsible for providing excellent service on all aspects
of customer service and documentation matters.
This
entails performing export and Import Customer Service & documentation. Core
responsibilities also include strict adherence to group policy & processes
and local authority requirements in matters relating to customer service and
Documentation.
Qualifications
/ Requirements
· Degree
or Diploma in Shipping (with experience) or related course
· MS
Office Applications.
· Customer
Service oriented
· Excellent
communication, interpersonal, presentation and leadership skills
· Organized
and process oriented
· Work
well under pressure in a fast-paced and professional environment
· Strong
Analytical Skills
· Solutions
oriented
Job Specification
· Accurate
and timely Export and Import Invoicing while ensuring to adhere to all local
authority requirements
· Timely
checks and publishing online delivery orders
· Assisting
on EAF cluster Booking confirmations and queries while ensuring full adoption
and usage of sales force tools.
· Assisting
on Cargo readiness tasks while ensuring full usage of sales force tools.
Customer communication to ensure set vessel allocations are loaded.
· Providing
excellent customer service at the reception, receiving, and answering phone
calls, attending to walk in customers.
· Customer
education and promotion of e-commerce transactions
· Maintaining
confidentiality for all documents in company custody and protecting company
information and assets.
· Ensuring
customers, overseas agents, and principal’s enquiries are answered in a timely
manner and expectations are met.
· Ensuring
full compliance with local SOPs, CMA CGM group import service delivery,
invoicing and release processes and Local Authority’s requirements.
· Weekly
report on performance of related KPIs with proposals of process improvement
needs.
· Proper
record keeping for customer care documents for easy reference and retrieval
when need be.
· Ensuring
both online, telephone, email and walk in customers receive excellent customer
service and quality service delivery for all their consignments.
· Miscellaneous
related duties and tasks as may be assigned.
How to
Apply
If
you are qualified and up to the challenge send your Resume and Cover Letter to
vacancies@stratostaff.co.ke by 20th April 2023.
Please
note that only qualified candidates will be contacted.
Stratostaff
is an Equal Opportunity Employer
