Customer Insights Officer Job in Kenya

Customer Insights Officer

Job Purpose.

Customer insights will be responsible for gathering and analyzing data about customers, prospects, or other end-users. She/he will work to better understand the needs of these individuals so that the company can create more effective products and services

Ideal Job Specifications

Academic:

University degree Upper 2nd Class Honors or 3.0 GPA

Professional:

  • Proficient in use of relevant MS Office applications and statistical packages.
  • Any research certification will be an added advantage
  • Prior experience in a similar role
  • Experience design certification will be an added advantage
  • Strong collaboration and agile mindset
  • Analytical Skills

Desired work experience:


  • At least 3 years working experience in a customer service environment and/or customer insights & analytics
  • Understand marketing enough to hold meaningful conversations with client’s marketing & business teams.
  • Knowledge of Quantitative research techniques and methodologies.
  • Hands-on experience in building data-driven models and dashboards
  • Strong customer service and interpersonal communication

skills

  • Ability to analyze and interpret data in a challenging and insightful manner
  • Knowledge of data protection act 2019

How to Apply

Click Here To apply