Call Centre Interns
Key Responsibilities:
- Manage inbound and outbound calls
- Obtain client information by
answering telephone calls.
- Follow communication scripts when
handling different topics on the phone.
- Inform clients by explaining
procedures, answering questions and providing information.
- Document all call information
according to the acceptable standards.
- Make follow up calls to check on
the status of discharged clients.
- Manage and resolve customer complaints
as necessary.
- Process booking and rescheduling
requests.
- Providing customers with the
organization’s services information.
- Update job knowledge by keeping
abreast with the new services.
- Any other duty as may be
assigned.
Job Requirements
- Degree or Diploma in Public
Relations, Communication or any other relevant field.
- Minimum 6 months of experience
handling inbound and outbound calls in a call center environment
- Proficient in using call center
systems and CRM software
- Strong problem-solving skills and
ability to resolve customer complaints
- Ability to handle high call
volumes and work under pressure
- Fluent in both English and
Swahili
- Proficiency in Microsoft Office
Suit
How to Apply
Interested candidates to email their cover
letter and detailed curriculum vitae ONLY; including names and contacts
of three references, to hr@oasishealthcaregroup.com on
or before 28th April 2023.
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