Call Centre Interns Jobs in Kenya

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Call Centre Interns Jobs in Kenya

Call Centre Interns

Key Responsibilities:

  • Manage inbound and outbound calls
  • Obtain client information by answering telephone calls.
  • Follow communication scripts when handling different topics on the phone.
  • Inform clients by explaining procedures, answering questions and providing information.
  • Document all call information according to the acceptable standards.
  • Make follow up calls to check on the status of discharged clients.
  • Manage and resolve customer complaints as necessary.
  • Process booking and rescheduling requests.
  • Providing customers with the organization’s services information.
  • Update job knowledge by keeping abreast with the new services.
  • Any other duty as may be assigned.

Job Requirements

  • Degree or Diploma in Public Relations, Communication or any other relevant field.
  • Minimum 6 months of experience handling inbound and outbound calls in a call center  environment
  • Proficient in using call center systems and CRM software
  • Strong problem-solving skills and ability to resolve customer complaints
  • Ability to handle high call volumes and work under pressure
  • Fluent in both English and Swahili
  • Proficiency in Microsoft Office Suit

How to Apply

Interested candidates to email their cover letter and detailed curriculum vitae ONLY;  including names and contacts of three references, to on  or before 28th April 2023.

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