Business Analyst
Job Description
To work with the Business Relationship
Manager (Shared Systems) to ensure successful implementation of business
solution transformation programmes. This role determines and documents business
requirements and works with design & implementation staff to design &
implement solutions.
Key Responsibilities
Establishment of business needs and
expectations
- Responsible for establishing IT
linkages to key business stakeholders
- Translating the business
requirements into appropriate ICT service levels and support process
framework
- Establishing a process to
proactively identify emerging business needs and ICT implications e.g.
through Business – to – ICT focus groups
- Liaising with users of systems to
identify changes that are necessary for the systems to continue supporting
the business strategy.
- Providing robust analysis and
critique to the identified changes before documenting them into formal
systems requirement specifications that can be used to design, develop
(acquire) and implement an appropriate solution that will address the
intended business need while factoring seamless integration with existing
solutions for the overall fit.
Development of solutions to address the
business needs
- Configure and or develop business
requirements into technology solutions that meet business requirements
- Ensures clear communication of
required changes and solutions proposed to stakeholders.
- Apply best practices and
standards in solution design and project executions for consistent
delivery of quality solutions within the defined scope, budget and time.
- Training users and other team
members on new information system solutions.
- Ensures that solutions developed
are properly tested by developing comprehensive test plans.
Management of ICT support in the specific
area of assignment
- On-going monitoring of ICT
support activities and programs
- Reporting performance against
expectations and addressing the gap with service delivery management
- Evaluating the business training
needs and developing appropriate training programs
- Provide ICT consultation for the
business
- Champion ICT mediated/driven
change management programs
Drive business unit innovation programs
- Work with the projects and
innovation manager to identify innovation opportunities for the business
- Develop a deep business
understanding and connect this understanding with the technology needs and
capacity
- Identify, communicate and monitor
IT investment, cost and value to the business
Qualifications
- Bachelor’s degree in Computer
Science, Information Technology or equivalent
- Certification in SharePoint
- 2-year experience in SharePoint
development, configuration and support.
- Minimum of 3 years’ experience in
business analysis
- Strong verbal and written
communication skills
Skills and competencies
- Graduate in information systems
or related discipline
- At least 3 years’ experience in
business systems project related assignments for share point
- Deep technical understanding and
experience with SharePoint
- Understanding of Salesforce will
be an added advantage
- Deep understanding of
business/systems analysis
- Understands application
programming, database and system design
- Understands Internet, Intranet,
Extranet and client/server architectures
- Teamwork ability
- Good communication skills
- Analytical skills and out of the
box thinking
- Knowledge in emerging industry
practices
- Proactive in seeking solutions to
problems and identifying opportunities
- Wide understanding of the
insurance business processes
- Self-driven individual with the
discipline to deliver within agreed guidelines
Skills
Delivery Management, Service Delivery
Management, Solutions Design
How to Apply