Oasis Healthcare Group Limited is Kenya’s first and largest countrywide fully-integrated private healthcare system, registered in October 2015 and born out of the Oasis Group Practice model of health services provision to harmonize the various companies & facilities existing across the country under the Oasis umbrella.
We
currently have facilities in the following counties: Kisii, Nyamira, Migori,
Homa Bay, Siaya, Uasin-Gishu, Kitui, Nairobi, Kakamega, Bungoma, and Busia
We
are currently looking for qualified and dedicated candidates to fill the
following position;
Job
Title: Call Centre
Intern
Positions: 4
Overall
Responsibility: The successful candidate will be
responsible for completing customer service tasks that ensure customers have
the information and assistance they need while maintaining the company’s
positive reputation.
Key Responsibilities:
· Manage
inbound and outbound calls
· Obtain
client information by answering telephone calls.
· Follow
communication scripts when handling different topics on the phone.
· Inform
clients by explaining procedures, answering questions and providing
information.
· Document
all call information according to the acceptable standards.
· Make
follow up calls to check on the status of discharged clients.
· Manage
and resolve customer complaints as necessary.
· Process
booking and rescheduling requests.
· Providing
customers with the organization’s services information.
· Update
job knowledge by keeping abreast with the new services.
· Any
other duty as may be assigned.
Job
Requirements
· Degree
or Diploma in Public Relations, Communication or any other relevant field.
· Minimum
6 months of experience handling inbound and outbound calls in a call center environment
· Proficient
in using call center systems and CRM software
· Strong
problem-solving skills and ability to resolve customer complaints
· Ability
to handle high call volumes and work under pressure
· Fluent
in both English and Swahili
· Proficiency
in Microsoft Office Suite
Application
Instructions
Interested
candidates to email their cover letter and detailed curriculum vitae ONLY;
including names and contacts of three references, to
hr@oasishealthcaregroup.com on or before 28th April 2023.
The
email subject line MUST include the position title and Vacancy number being
applied for e.g., “ADMINISTRATOR”
Canvassing
of any nature will lead to automatic disqualification.