Transmission Network Support Engineer Job in Kenya

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Transmission Network Support Engineer Job in Kenya

Transmission Network Support Engineer 

Department Description

We are pleased to announce the vacancy of an Engineer – Transmission Network Support in the Converged Service Operations (CSO) within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Team Manager  – Access Network Support, the position holder will be responsible for Troubleshooting and Resolution of faults & failures in the access transmission network; Providing technical assistance to field engineer in fault resolution process; Providing long term transmission system configuration and support ; Providing second line to transmission system faults escalated from first line maintenance; Follow up with the vendors of the transmission equipment for resolution of escalated faults; Perform transmission upgrades and major network configuration changes and developing tools for automation and speed up the support processes.

Key Responsibilities

  • Maintain high transmission systems availability to support customer traffic
  • Ensuring transmission operational availability to support customer traffic and better user experience
  • Ensuring all newly integrated equipment follow & adhere to the laid down acceptance criteria
  • Perform configuration and cross-connection changes on Network elements & S/W upgrades to meet network KPIs
  • Analyze network KPIs, logs and warnings and initiate corrective measures to resolve complaints and faults. The ideal candidate should possess the following skills & competencies.
  • Handle second line fault escalations and maintain high network availability.
  • Escalate to vendors persistent network issues and follow up to resolution.
  • Manage software upgrades to resolve issues and implement new features.
  • Capacity upgrade for all Access Network Elements and to support regional optimization teams to achieve Network Quality KPIs within set timelines.
  • Acceptance of access Network design plans implemented in the regions for all access project rollouts.
  • Handle all access configuration projects.
  • Maintain access configuration database.
  • Post configuration changes trouble shooting.
  • Support regional optimization, maintenance and other business teams to deliver the set targets.
  • Develop efficient configuration process through automation.


  • Education & Experience:
  • Bachelor’s degree in Computer science, Computer Engineering, Electrical & Electronic Engineering, Information Technology or a telecommunications biased discipline.
  • At least 5 years work experience in Access Network environment.
  • Ability and enthusiasm to keep up with new technology developments.
  • Good working practical knowledge & understanding of transmission systems Microwave, Optics and IPRAN.
  • Demonstrate Design Thinking Methodology in problem solving.
  • Effective communication and presentation skills.
  • Effective use of collaboration tools.
  • Knowledge and proficiency in use of vendors management tools such as U2000 , Netact & IP RAN will be an added advantage.

How to Apply

Apply for the job here

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