Tours and Travel Consultant Job in Kenya

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Tours and Travel Consultant Job in Kenya

Tours and Travel Consultant

Location: Kilimani, Nairobi

Our client, a tours and safaris company, is recruiting a Tours and Travel Consultant to join their company.

Job Summary: Responsible for advising clients about suitable tour options in accordance with their needs, wants and capabilities.

Key responsibilities and duties:

·  Market and sell tour packages to clients / agents.

·  Organize safaris for clients who include FIT or GIT and excursions.

·  Provide expert advice on all leisure-related activities and tourist sites when asked by the agent/client, to ensure that the customer / agent is accurately and efficiently advised and guided in choosing the best suited package.

·  Book all reservations for hotel accommodation, safaris, excursions and transfers as specified by the agent/clients.

·  Itinerary planning.

·  Liaise with the agent/clients during the booking process to ensure they are kept aware of the progress and advise of any alternatives should the services booked not be available.

·  Quote for any kind of request by the agent package, in consideration of the clients’ wishes and ensuring all costs are included and accounted for, while protecting departmental margins.

·  Ensure that confirmation is received and booking finalized to the client’s satisfaction.

·  Prepare clients’ folders and ensure all documents required are provided to the clients during the tour.

·  Prepare the company’s safari budget and liaise with the finance department to ensure that all accommodation, park fees and other relevant payments are made in a timely manner.

·  Invoice services as provided as per the negotiated contract with stakeholders or as per the quotation.

·  Coordinate transport and brief the driver guides

·  Meet and greet / brief clients on arrival and departure.

Key competencies

·  Demonstrated ability to communicate, present and influence credibly and effectively

·  5-10 years experience as Tour Consultant or similar role

·  Able to work without any supervision. Report to Manager as necessary.

·  Proficiency in MS Office.

·  Passionate about tourism

·  Excellent knowledge of latest tourism trends

·  Good understanding of different tourism offerings and options

·  Knowledge of additional languages is an advantage

·  Good sales and presentation skills

·  Customer oriented mindset

·  Critical thinker and problem solver

·  Team player

·  Good organizational and time-management skills

·  Great interpersonal and communication skills

Compensation: Competitive salary and medical cover provided upon successful probation.

Deadline: Interested parties should send their online applications on or before 18th March 2023

Correspondence: Detailed CV to be submitted online at

We thank all applicants for their interest in this position; however, only suitable candidates will be contacted to continue the application process.

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