Sales/ Account Management Supervisor Job in Kenya

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Sales/ Account Management Supervisor Job in Kenya

eCommerce Sales/ Account Management Supervisor


In line with enhancing career progression of staff and to support business growth, we seek to recruit a qualified, experienced, self-driven, highly motivated and passionate candidate to fill the following position in eCommerce  Department.


  • Sales and support of eCommerce Products
  • Managing portfolios of existing clients and new business development
  • Contribute to systems and service improvement through continuous feedback to product management.

Key Responsibilities

  • Sales and support of Payment Gateway and Marketplace
  • Interact with customers on possible solutions to their eCommerce business challenges.
  • Market the Bank’s online acquiring products to potential customers.
  • Train customers on the usage of payment gateway platforms.
  • Analyze and keep track of product growth as per the set targets.
  • Enhance customer experience management by working with support teams.
  • Coordinate Product implementation between Business; Operations, Technology & all third parties
  • Assisting with eCommerce projects deployment (provide customer feedback during integrations)
  • Continuously evaluate relevance and effectiveness of eCommerce in line with market trends
  • Implementing the sales strategy in line with market appetite and Banks overall strategy
  • Responsible for attaining Budget & Performance Management – eCommerce
  • Continuous training of Bank sales team on trends and best practices in e-commerce
  • Ensure that the branches are well trained in all new initiatives undertaken for ecommerce delivery.
  • Ensure Channel growth through product development, new acquisitions and expansion and deepening of existing relationships


  • Must have experience around online acquiring solutions.
  • Customer centricity mindset
  • Highly organized with excellent communication, influencing and negotiation skills.
  • Sharp business acumen, including ability to assess risk and appropriate levels of return.
  • Strong capability in deliverance, objectivity, excellent interpersonal skills, multicultural awareness, and sensitivity
  • Fair understanding of regulatory compliance and corporate governance.
  • Ability to understand the latest technology trends along with a desire to continue learning in these areas.
  • Ability to synthesize data, identify trends and recommend viable solutions.
  • Ability to resolve/escalate client issues in a timely and thorough manner.
  • Ability to collaborate with cross-functional teams to drive result
  • Experience in selling and management of online acquiring products.
  • Banking Experience (Largely Preferred).
  • University degree or equivalent with a minimum of 3 years’ experience in sale


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