IT Support Intern Job in Kenya

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IT Support Intern Job in Kenya

IT Support Intern


Length of Internship: 3 Months

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within, now and in the future.

To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have a long-term impact

Program / Department Summary

Merc Corps (MC) has been present in Kenya since 2008 and has to date built a robust and diverse portfolio of programs working to enable Kenyans affected by poverty, resource scarcity and conflict – in particular the youth, women, adolescents, and marginalized communities – to be healthy, productive and to drive peace and development of their communities. To do this, we deliver integrated programming to strengthen resilience, market and governance systems, and address the root causes of conflict. Mercy Corps Kenya (MCK) also collaborates with neighboring countries to implement a number of multi-country and cross-border programs

The operations department is committed to implementing and maintaining the highest standards of efficiency and integrity in daily administration, logistics, procurement, asset management and IT for field offices Kenya. The overriding objective for all Mercy Corps (MC) operations activities are the prompt and effective provision of on-time solutions MCs (Mercy Corps)’ beneficiary populations in compliance with MCs’ and donor policies, procedures, regulations, and specifications

Project Description

The Operations department intends to engage a self-reliant IT intern passionate about technology, collaboration, and problem-solving using technology. The intern will be involved in meaningful projects under close supervision from a mentor and support from the departmental leadership teams.

Purpose of Internship

The internship will provide an opportunity for professional training through support to the team based on the activities:

  • Respond to user requests for service, troubleshoot problems, and help develop solutions;
  • Support with troubleshooting PC hardware components, desktop operating system software, and application software;
  • Work with the accredited service centers in repairs to equipment and arrange for other servicing needs;
  • Identify and report system issues to vendors, monitor and test resolution issues sent to vendors;
  • Monitor antivirus software and updates, report computers infected with spyware, adware and/or viruses;
  • Monitor backup systems and procedures to ensure data security;
  • Maintain a log of service requests, solutions and other responses;
  • Assist in maintaining inventory records and documentation for equipment;
  • Participate in user training for basic hardware and software used within Mercy Corps environment;
  • Provide backup technical support for the network, including router, firewall, and wireless access points;
  • Maintain open communication and positive working relationship with staff;
  • Perform other duties/projects as assigned.

Learning Objectives

After this internship, the intern will:

  • Gain hands-on experience in a wide range of IT functions including but not limited to IT support, IT Systems administration, networking and solutions design and development
  • Gain experience in working in a multicultural environment with diverse activities
  • Gain experience in working in an international humanitarian organization


  • Ability to attend to basic user support queries with minimal supervision;
  • Demonstration of participation in applications development and implementation;
  • Ability to create technical and end-user documentation;
  • Ability to monitor endpoints and ensure they are compliant with Mercy Corps set minimum requirements;
  • Ability to generate reports on fault summary, trend analysis reports, weekly, and identify a possible trend.
Knowledge and Experience
  • Recent graduate in Computer Science, Information Technology, or Management Information Systems major;
  • An understanding of computer networking, cabling, and network file and print services;
  • Ability to define problems, collect data, establish facts, and draw valid conclusions;
  • Strong verbal and written communication skills;
  • Excellent analytical and problem-solving skills;
  • Ability to work well in teams;
  • Strong work ethic and attention to detail;
  • Ability to develop, maintain, and promote strong internal and external relationships
  • Familiarity with Microsoft O365 suites is a strong added advantage;
  • Familiarity with Java, JavaScript, Python, SQL, or PHP is a strong added advantage

Mercy Corps interns and volunteers represent the agency both during and outside of work hours and are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Living Conditions / Environmental Conditions

The position is based in Nairobi, Kenya and does not require travel.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.


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