IT Support Intern
Description
Length of Internship: 3 Months
About Mercy
Corps
Mercy Corps is a leading global organization
powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we
partner to put bold solutions into action — helping people triumph over adversity
and build stronger communities from within, now and in the future.
To do this, we know our teams do their best
work when they are diverse, and every team member feels that they belong. We
welcome diverse backgrounds, perspectives, and skills so that we can be
stronger and have a long-term impact
Program /
Department Summary
Merc Corps (MC) has been present in Kenya
since 2008 and has to date built a robust and diverse portfolio of programs
working to enable Kenyans affected by poverty, resource scarcity and conflict –
in particular the youth, women, adolescents, and marginalized communities – to
be healthy, productive and to drive peace and development of their communities.
To do this, we deliver integrated programming to strengthen resilience, market and
governance systems, and address the root causes of conflict. Mercy Corps Kenya
(MCK) also collaborates with neighboring countries to implement a number of
multi-country and cross-border programs
The operations department is committed to
implementing and maintaining the highest standards of efficiency and integrity
in daily administration, logistics, procurement, asset management and IT for
field offices Kenya. The overriding objective for all Mercy Corps (MC)
operations activities are the prompt and effective provision of on-time
solutions MCs (Mercy Corps)’ beneficiary populations in compliance with MCs’
and donor policies, procedures, regulations, and specifications
Project
Description
The Operations department intends to engage a
self-reliant IT intern passionate about technology, collaboration, and
problem-solving using technology. The intern will be involved in meaningful
projects under close supervision from a mentor and support from the
departmental leadership teams.
Purpose of
Internship
The internship will provide an opportunity
for professional training through support to the team based on the activities:
- Respond to user requests for
service, troubleshoot problems, and help develop solutions;
- Support with troubleshooting PC
hardware components, desktop operating system software, and application
software;
- Work with the accredited service
centers in repairs to equipment and arrange for other servicing needs;
- Identify and report system issues
to vendors, monitor and test resolution issues sent to vendors;
- Monitor antivirus software and
updates, report computers infected with spyware, adware and/or viruses;
- Monitor backup systems and
procedures to ensure data security;
- Maintain a log of service
requests, solutions and other responses;
- Assist in maintaining inventory
records and documentation for equipment;
- Participate in user training for
basic hardware and software used within Mercy Corps environment;
- Provide backup technical support
for the network, including router, firewall, and wireless access points;
- Maintain open communication and
positive working relationship with staff;
- Perform other duties/projects as
assigned.
Learning Objectives
After this internship, the intern will:
- Gain hands-on experience in a
wide range of IT functions including but not limited to IT support, IT
Systems administration, networking and solutions design and development
- Gain experience in working in a
multicultural environment with diverse activities
- Gain experience in working in an
international humanitarian organization
Deliverables
- Ability to attend to basic user
support queries with minimal supervision;
- Demonstration of participation in
applications development and implementation;
- Ability to create technical and
end-user documentation;
- Ability to monitor endpoints and
ensure they are compliant with Mercy Corps set minimum requirements;
- Ability to generate reports on
fault summary, trend analysis reports, weekly, and identify a possible
trend.
Knowledge and
Experience
- Recent graduate in Computer
Science, Information Technology, or Management Information Systems major;
- An understanding of computer
networking, cabling, and network file and print services;
- Ability to define problems,
collect data, establish facts, and draw valid conclusions;
- Strong verbal and written
communication skills;
- Excellent analytical and
problem-solving skills;
- Ability to work well in teams;
- Strong work ethic and attention
to detail;
- Ability to develop, maintain, and
promote strong internal and external relationships
- Familiarity with Microsoft O365
suites is a strong added advantage;
- Familiarity with Java,
JavaScript, Python, SQL, or PHP is a strong added advantage
Mercy Corps interns and volunteers represent
the agency both during and outside of work hours and are expected to conduct
themselves in a professional manner and respect local laws, customs and MC’s
policies, procedures, and values at all times and in all in-country venues.
Living Conditions / Environmental Conditions
The position is based in Nairobi, Kenya and
does not require travel.
Diversity, Equity & Inclusion
Achieving our mission begins with how we
build our team and work together. Through our commitment to enriching our
organization with people of different origins, beliefs, backgrounds, and ways
of thinking, we are better able to leverage the collective power of our teams
and solve the world’s most complex challenges. We strive for a culture of trust
and respect, where everyone contributes their perspectives and authentic
selves, reaches their potential as individuals and teams, and collaborates to do
the best work of their lives.
We recognize that diversity and inclusion is
a journey, and we are committed to learning, listening and evolving to become
more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer
that does not tolerate discrimination on any basis. We actively seek out
diverse backgrounds, perspectives, and skills so that we can be collectively
stronger and have sustained global impact.
We are committed to providing an environment
of respect and psychological safety where equal employment opportunities are
available to all. We do not engage in or tolerate discrimination on the basis
of race, color, gender identity, gender expression, religion, age, sexual
orientation, national or ethnic origin, disability (including HIV/AIDS status),
marital status, military veteran status or any other protected group in the
locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all
individuals we come into contact with through our work, whether team members,
community members, program participants or others, are treated with respect and
dignity. We are committed to the core principles regarding prevention of sexual
exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not
tolerate child abuse, sexual exploitation, abuse, or harassment by or of our
team members. As part of our commitment to a safe and inclusive work
environment, team members are expected to conduct themselves in a professional
manner, respect local laws and customs, and to adhere to Mercy Corps Code
of Conduct Policies and values at all times. Team members are required
to complete mandatory Code of Conduct eLearning courses upon hire and on an
annual basis.
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