Human Resources Specialist, People Services, Job in Kenya

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Human Resources Specialist, People Services, Job in Kenya

Human Resources Specialist _People Services

Company Overview

Coca-Cola Beverages Africa is the largest African Coca-Cola bottler, accounting for 40% of all Coca-Cola volumes on the continent.  CCBA is a market leader in the NARTD non-alcoholic ready to drink market in Africa. CCBA has an extensive footprint in Africa, employing approximately 14 000 employees in Africa, with over 2000 employees in Kenya

Key Purpose Statement 

The Specialist supports the Country Lead  Employee Relations, Governance and People Services to ensure adherence to policies, procedures and work practices as it relates to day to day HR operational transactions. They will also provide day to day HR operational administrative functions with regards to first level HR query resolution and administrative support to line managers and staff. The ideal candidate will be required to govern people services and implement the employee and industrial relations strategies in line with Company Policies and the law

Key Duties & Responsibilities

Principle accountabilities on Employee Relations and Industrial Relations and  People Services

  • Custodian and implementer of industrial relations policies and procedures.
  • Ensure timely updating and sign-off of the HR Policy portal.
  • Provide guidance on grievance and dispute resolutions.
  • Compile, monitor, update and manage litigation, disciplinary and services databases.
  • Support and monitor ER projects and strategy across the business to ensure that they meet desired objectives.
  • Manage Employee Relations help desk to ensure employee satisfaction across the business.

  • Implement all industrial relations related practices, policies, procedures and strategies with the goal of promoting a positive culture and high employee performance.
  • Listen to and address employee concerns in liaison with business partners, resolve employee issues and handle complaints to protect the interests of all parties involved and encourage a supportive atmosphere in the workplace.

Resolve first line operational and administrative HR queries by:

  • Resolving queries relating to benefits, services and policies.
  • Providing guidance to line management on HR activities such as processing and capturing of administration relating to appointments, terminations, long service awards and performance management.
  • Provides line management with the necessary administrative support to ensure that the relevant procedures are followed.
  • Ensuring that all queries are completed timeously and accurately according to service level agreements.
  • Tracking all queries received and closed within 24 working hours where request rely on a third party, continuous feedback must be provided to the customer until the call is resolved
  • Provides HR administrative support, assisting with SAP HRIS functional queries including transactional, navigation and problem solving so that a professional and efficient HR Service can be provided to customers that adequately supports all the disciplines relating to HR Services.
  • Maintains pensioner database, ensuring regular auditing of information and issuing of vouchers per accurate records.
  • Capturing of HRIS data and maintenance of records, ensuring employee relations, recruitment and other human resources information can be effectively administered and reported on.
  • Conducts annual biographical audit to ensure employee data is current and accurate.
  • Completes general HR administration
  • Manages all telephonic queries and call received and if necessary re-routed with a little inconvenience to customer as possible.
  • Manage HR 3rd party suppliers and setting regular meetings to review progress
  • Timely processing of PR and PO’s
  • Timely management and loading of airtime to the relevant staff.

Review and monitor administrative HR data by:

  • Monitoring of relevant HR information systems data in order to ensure data integrity of all employee information for ease of reporting.
  • Monitoring the accuracy of all employee record status reports.
  • Ensuring that all administrative activities meet the standards of the customer as well as all relevant company policies and procedures.
  • Ensuring accurate recordkeeping, maintenance and updating per company procedure.
  • Ensuring access to records are controlled appropriately in line with country and company legislation and policies.
  • Meet functional/regional delivery needs as it pertains to employee relations, statutory/regulatory requirements by consulting with HRBP’s, specialist and others as required.
  • Ensuring data integrity of relevant HR information system at local level.
  • Ensuring updating of HR administrative policies and procedures for the organization as well as standardization of HR templates used during the employee life cycle.
  • Coordination of all Human Resources events for the function.


  • Minimum of 3 years of experience in a vibrant employee and industrial relations environment, preferably in a multinational organization.
  • Experience in administering and managing people services.
  • Knowledge of Labor or Employment law and its practical application.
  • Demonstrable capacity to lead and advice on HRM and change management initiatives.


  • Bachelor’s degree in HR, Psychology, Business, Social Sciences or related field from a recognized university.
  • Postgraduate Higher Diploma in Human Resource.
  • Membership in IHRM.

How to Apply


Closing Date 2023/03/16

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