Title: Hotel Manager,
Industry: Hospitality,
Location: Nairobi,
Fahari Hotel seeking to hire an experienced Hotel Manager, to oversee all aspects of the operation of the
Hotel to secure maximum in revenues and guest satisfaction while positioning
the Hotel in a recognizable position in the marketplace. This is to be
accomplished through training, yield management, and the implementation of
service standards.
Key Responsibilities:
- To provide leadership and direction to the Food and
Beverage department by coordinating the activities of the restaurant,
kitchen operations, MICE, and Staff.
- To oversee, plan, control, evaluate, and organize
the activities of the hotel respecting the hotel’s food dining concept,
and ensuring a standardized way of welcoming and serving guests.
- Set departmental targets and financial goals working
with an allocated budget for growth and sustainability.
- Carry out a SWOT analysis of the hotel’s product and
present an analysis from it determining what needs improvement,
improvising, and growth from the analysis.
- Establish and maintain cordial relationships with
hotel members by providing and ensuring the highest quality in service
standards in the hotel to attract and retain guests’ patronage.
- Prepare and submit reports to the Management
Committee of the Hotel monthly.
- Live
on Hotel’s premises and be on call 24 hours a day to resolve problems or
emergencies
- Work
with the Human Resources office on training needs, recruitment needs,
staff discipline, and hiring of qualified staff.
- Develop
and implement a HACCP manual for hygiene and safety in the Food production
department.
- Direct
investigations into causes of customer complaints and report to the
Management Committee, if necessary
- Approve
requisitions for equipment, materials, and supplies within the limits of
the budget.
- Act as a representative before government
commissions or regulatory bodies during the review of policies or
procedures.
- Conduct performance appraisal/review for staff
members under your supervision
- Responsible for informing new members of the Hotel’s
rules and regulations
Key Qualifications.
- Bachelor’s degree or Diploma in
Hospitality Management.
- Prior
experience in a Managerial/Supervisory role in a Hotel Industry is an
added advantage.
- Minimum
of 5 years experience in the hospitality industry,
- Experience
in the fine dining industry
- Proven
food and beverage management experience
- Working
knowledge of various computer software programs (MS Office, restaurant
management software, POS)
- Ability
to spot and resolve problems efficiently
- Mastery in delegating multiple tasks
- Communication and leadership skills
- Up to date with food and beverages trends and best
practices
- Ability to manage personnel and meet financial
targets
- Guest-oriented and service-minded
- Strong and sustained commitment
- Strong desire for excellence
- Continuous learner
- Team Player
- Compliance with policies and procedures
How To
Apply
If
you are up to the challenge and possess the necessary qualification and
experience; please send your CV only quoting the job title on the email subject
(Hotel Manager) to hrfaharigardenshotel@gmail.com
before 24th March 2023
